Head of Quality & Automation

INSPIRE | EXHILARATE | DELIGHT

Chalhoub Group’s Capability Hub is our technology and innovation hub set up with the vision to unite exceptional talent to build technology and capabilities that elevate luxury experiences and define the future of luxury retail.

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

Own the Quality Governance and Automation capability, defining enterprise quality standards, managing release quality gates, and leading test automation and robotic process automation (RPA) to continuously improve delivery quality and operational efficiency across engineering squads.

• Define and own enterprise quality standards and QA methodologies across engineering squads, ensuring consistent, high-quality delivery.

• Manage release quality gates, governing entry and exit criteria so releases meet defined quality and business requirements before go-live.

• Track and analyze defect metrics and quality analytics using tools such as TestRail to identify trends and drive continuous improvement.

• Own test automation strategy, building and governing automated regression and CI/CD testing frameworks (Selenium / Playwright) to enable shift-left testing and continuous delivery.

• Lead the Automation capability, directing the RPA engineers (UiPath) who automate finance, logistics, and HR workflows, and governing bot reliability, error handling, and process digitization standards.

• Own UAT readiness, quality sign-off, and post-release defect triage for major launches, ensuring clear entry and exit criteria for business and technical stakeholders.

• Lead the adoption of AI in QA and RPA, introducing agentic testing and AI-powered workflows to improve testing and automation.

• Lead and develop the quality and automation squad, setting technical direction, mentoring engineers, and building QA, test automation, and RPA capability.

• Report quality posture, release risk, and defect trends to engineering leadership, and drive continuous improvement incorporating AI-assisted defect analytics and predictive quality insights.

• Remain hands-on: plan, design, execute, and document functional, integration, end-to end, and regression testing, and organize testing across multiple integrated systems for assigned scope.

What you’ll need to succeed

• Minimum 9 years of experience in quality engineering, test automation, and QA leadership, including defining quality standards and managing release quality gates.

• Strong command of QA standards, QA methodologies, release management, and defect analytics, with hands-on experience using tools such as TestRail.

• Expertise in test automation frameworks (Selenium/ Playwright), automated regression, and CI/CD testing, with experience leading RPA delivery (UiPath).

• Proven experience leading and mentoring QA and automation engineers and driving continuous improvement in delivery quality.

• Experience supporting quality governance in ecommerce or retail technology environments with complex integrations, releases, and cutovers; familiarity with AIassisted defect analytics.

• Knowledge of Retail and Digital space. Previous experience with Web, Mobile and Retail oriented Quality Assurance.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.