Samsung ElectronicsHead of Retail Development, Mobile Experience (MX)
Samsung Electronics is hiring a Head of Retail Development, Mobile Experience (MX) in Singapore, Singapore. Level rates it ; you can apply on Samsung Electronics.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- The posting mentions retail management, visual merchandising and channel strategy among its tools and skills.
- Level classes it as a lead role.
- Samsung Electronics has 596 other open roles on Level.
AI in this role
Head of Retail Development to lead retail strategy, store operations, and brand experience for Samsung Mobile Experience.
Position Summary
Build a cohesive, high performing MX Retail Development organization to deliver best-in-class Samsung retail experience across Samsung Experience Stores (SES), partner and mall touch points. Stay up-to-date with current industry trends and monitor strengths and weaknesses of competitors; explore new business opportunities.Build brand and commercial resonance through elevated brand experience, ensure customer satisfaction, SES expansion strategy and productive organic sell out growth for SES for all MX devices and selected cross BU devices.
Role and Responsibilities
Role Responsibilities:
- Lead, develop and coach the Retail Development team to: (a) deliver a differentiated and delightful brand experience (b) embrace a customer-first mindset, openness to innovation and strengthen cross-functional collaboration (c) win in the market place (sales, market share, profitable growth)
- Responsible for planning brand presence expansion strategy and strengthening retail brand experience in malls and / or channel partners' in-store locations, including partner selection and real estate selection
- Develop and execute channel strategy for different retail formats (Samsung branded and partner stores) with ambition to maximise competiveness to gain consideration and conversion
- Develop and execute retail strategy for different retail business models and formats with ambition to maximise competiveness to gain consideration and conversion for all MX devices, including Smartphones, Tablets and Wearables.
- Ownership of Samsung Experience store business including sales and marketing plans, store operations, P&L, KPIs and all related reporting matters according to timelines
- Work closely with Training Team to execute training plans to drive brand advocacy with field force, brand ambassadors and channel partner floor salesmen, and champion new industry standards to drive education and conversion leveraging HQ materials/ tools and with localisation effort to support conversion
- Work closely with Retail Development Marketing Team to develop retail partners’ FSM staff, so as to (a) deliver a differentiated and delightful brand experience (b) embrace a customer-first mindset (c) cross sell / upsell Samsung devices and solutions.
- Responsible for the smooth planning and execution of all visual merchandising activations across all partner and mall channels, upholding the HQ/RHQ brand standards for Samsung
- Innovate POSM/ VM and Content plans to enhance engagement and synergise BTL activation with ATL
- Build retail GTM across all channels to support product launches, marketing campaigns and customer engagement programs
- Build and administer sales incentive programs as well as system enhancements to be competitive
- Build a Brand Advocacy Strategy with field force and brand ambassador teams. Focus on competence and setting up strong performance management and compensation structures to attract and retain.
- Develop and execute training plans to drive brand advocacy with secondary organisations (field force, brand ambassadors) and channel partner floor salesmen); champion new industry standards to drive education and conversion leveraging HQ materials/ tools and with localisation effort to support conversion
- Retail Development budget planning, allocation and management
- Retail Development analysis, data management, KPI management, retail audit and market intelligence
- Cross functional team collaboration to achieve synergistic and best outcomes with cohesive team spirit
- Partners with management and HR teams to create and executes organisation capability and coaching plans including succession planning to maximise overall team performance and create a motivating environment
Skills and Qualifications
Role Requirements:
- Degree in Business, Sales and Marketing
- Minimum 10 to 15 years of retail management, retail real estate, training in B2C space
- Intellectual curiosity, strategic thinking, challenger mindset and detail-oriented
- Good commercial sense and sharp business acumen
- Highly independent and self-driven but strong collaborator
- Excellent presentation and communication skills
- Retail, sales or marketing experience in a consumer technology business would be an advantage
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How we rate this
Head of Retail Development, Mobile Experience (MX) at Samsung Electronics rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where retail management was part of your work. What did you do?
- Tell me about a project where visual merchandising was part of your work. What did you do?
- Tell me about a project where channel strategy was part of your work. What did you do?
- Tell me about a project where p and l was part of your work. What did you do?
- Tell me about a project where team leadership was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Retail Management, Visual Merchandising, Channel Strategy, P And L, and Team Leadership. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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