Kerzner InternationalHelp Desk Operator - Atlantis the Royal
Kerzner International is hiring a Help Desk Operator - Atlantis the Royal in Dubai, United Arab Emirates. Level rates it ; you can apply on Kerzner International.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include Cafm, Hotsos and help desk.
- Level classifies it as a junior role.
- Level lists 366 other open roles at Kerzner International.
- The role was posted in the last few days.
AI in this role
Operate the engineering help desk system, logging and tracking building service requests and complaints.
Help Desk Operator - Atlantis the Royal
(21622)
A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world.
Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.
The help desk is the centralized station in the Resort for registering building complaints, building service requests, safety hazards, etc., via the Engineering Department’s CAFM System. Coverage is required 24/7/365. The CAFM System (HotSOS) is an automated database that allows customers to submit building service requests either via email or telephone
About the Role
- Must be knowledgeable on CAFM Systems to ensure prompt processing of submitted request.
- Must answer the phone politely and with minimum three rings, use appropriate telephone etiquette.
- Carry out task handling, recording and follow up.
- Outstanding jobs should be monitored on a daily basis and appropriate action taken.
- Is to carry out Engineering FM Policy, and Company Policy and Procedure as laid down.
- Is to advise the Manager/VP/Director of day to day problems or Issues.
- To maintain the efficiency of all services and to take necessary corrective action where any results are below standards.
- Must perform shift coverage as requested to do so and maintain consistency and accurate handover between shifts.
- To be fully aware and carry out healthy and safe practices at all times.
- Is to carry out instructions as relayed to from departmental and company members within the Department Management Guidelines, SOPs and Policies
About You
- Certificate/Diploma in Computer Skills.
- Ability to assist engages and follows through methodically with complaints and tasks.
- Ability and willingness to help others.
- Computer Skills in regards to spreadsheets and data handling.
- Awareness of urgency and ability to determine priorities and escalate when necessary.
- Able to communicate well in the English Language, other languages a benefit
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
How we rate this
Help Desk Operator - Atlantis the Royal at Kerzner International rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where help desk was part of your work. What did you do?
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where incident management was part of your work. What did you do?
- Tell me about a project where data entry was part of your work. What did you do?
- Walk me through how you've used Cafm in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Help Desk, Customer Service, Incident Management, Data Entry, and Cafm. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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