HRマネージャー/HR Manager (Cluster Manager), PXT Excellence, ROW PXT Japan

Amazon is hiring a HRマネージャー/HR Manager (Cluster Manager), PXT Excellence, ROW PXT Japan in Osaka, Japan. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this HR role Little AI ●○○○: aI is not part of the work.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

アマゾンジャパンオペレーションズ部門の人事部であるPXTX（People Experience and Technology Excellence）では、HRマネージャー（クラスターマネージャー）を募集しています。

このポジションは、「少数精鋭で大きな成果を出す」ことに情熱を持つ方に向いています。従来のやり方にとらわれず、標準化とイノベーションを両立させた新しいHRモデルを自ら構築・推進していただきます。不確実で変化の多い環境を楽しみ、関係者を主体的に巻き込みながらリーダーシップを発揮できる方を求めています。

Amazonの人事組織の中でも前例のない新しいモデルを、ご自身の手で作り上げ、推進していただくポジションです。全国100以上の拠点の事業運営を支えながら、ピープルマネジメントを通じて大規模な組織変革をリードする経験を積むことができます。AmazonのグローバルHR組織からも注目されている革新的な取り組みの中核メンバーとして、HR分野でのキャリアを大きく加速できる機会です。幅広いHR実務経験を活かしながらマネジメントスキルを磨き、将来的には地域・部門のHRリーダーを目指すキャリアパスも描けます。

Amazonでは、最新のAI Tool, 生成AIを日々の業務の中に積極的に取り入れています。
AI Toolは私たちの意思決定のスピードを加速させ、私たちを本当に重要な「判断」と「議論」に集中させることを可能にしています。Amazon では学習を継続する文化が根付いているため、ご自身のペースでAIに関する知識を深めることができるリソースが用意されています。

Amazon Japan Operations' HR division (PXTX: People Experience and Technology Excellence) is seeking an HR Manager (Cluster Manager).

This role is for someone who is passionate about "achieving significant results with a lean, elite team," who does not cling to conventional approaches, and who can independently build and drive a new HR model that balances standardization and innovation. We are looking for a candidate who thrives in uncertain and changing environments and can demonstrate leadership by autonomously engaging stakeholders.

This is a position where you can build and drive an unprecedented new model within Amazon's HR organization with your own hands. You will gain experience leading large-scale organizational transformation through people management, supporting business operations across more than 100 sites nationwide. As a core member of an innovative initiative that is attracting attention from Amazon's Global HR organization, this is an opportunity to significantly accelerate your career in the HR field. You can leverage your broad HR practical experience while honing your management skills, with a career path toward becoming a regional or divisional HR leader in the future.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Key job responsibilities
ピープルマネジメント・人材育成
● PXTXメンバー（全国の複数拠点に所属するHRメンバー）のピープルマネジメント
● メンバーの育成およびキャリア形成の支援（後継者パイプラインの構築）
● 労務管理、組織開発、タレントマネジメント、採用、労政（ER）などのHR業務について、メンバーへのコーチングを通じた業務品質の向上

HRジェネラリスト機能の推進・標準化
● ピープルマネージャーとして、複雑なHRジェネラリスト業務（労務管理、組織開発、タレントマネジメントなど）を自ら担い、チームのロールモデルとなる
● フルフィルメントセンターやデリバリーステーション特有の複雑さ（複数拠点の運営、シフト制勤務、大規模な時間給従業員の管理、繁閑への対応など）を理解し、従業員体験を重視した標準プロセスを構築・運用する
● 複雑な労務・ER案件について適切に判断・エスカレーションし、メンバーへの指導・育成を行う

ビジネスパートナーシップ・ステークホルダーマネジメント
● 複数の事業部門のサイトマネージャーと信頼関係を築き、パートナーシップを維持・強化する
● 複数のHRチームと連携し、部門横断の取り組みと標準化を推進する
● 事業ニーズとHRリソースの最適な配分について交渉・調整する
● ステークホルダvーの期待値を管理し、優先順位について合意を形成する

オペレーショナル・エクセレンス・業務改善
● 業務プロセスの効率化・自動化プロジェクトをリードする
● チームの業務量管理と品質監査を行い、データに基づいて課題を特定し、改善を提案する
● ビジネスレビューに参加し、報告を行う

People Management & Talent Development
● People management of PXTX members (HR members based at multiple sites across Japan)
● Development and career growth support for team members (building a successor pipeline)
● Coaching members on their HR work to improve quality of execution in areas such as labor management, organizational development, talent management, recruiting, and employee relations (ER)

Driving and Standardizing HR Generalist Functions
● As a people manager, personally lead complex HR Generalist work (labor management, organizational development, talent management, etc.) and serve as a role model for the team
● Understand the complexities unique to fulfillment and delivery station sites (multi-site operations, shift-based work schedules, management of large-scale hourly workforce, seasonal fluctuation response, etc.) and build/operate standardized processes with a focus on employee experience
● Exercise appropriate judgment and escalation on complex labor and ER cases, and provide guidance and development to team members

Business Partnership & Stakeholder Management
● Build trust-based relationships and maintain/strengthen partnerships with site managers across multiple business units
● Drive cross-functional work and standardization through collaboration with multiple HR teams
● Negotiate and coordinate optimal allocation of business needs and HR resources
● Manage stakeholder expectations and build consensus on priorities

Operational Excellence & Process Improvement
● Lead projects for operational process efficiency and automation
● Team workload management, quality audits, data-driven issue identification and improvement proposals
● Participation in and reporting at business reviews

About the team
PXTXは、標準化されたオペレーションと革新的なソリューションを通じて、従業員に最高水準のHRパートナーシップを提供する組織として2024年6月に設立されました。現在はさらなる拡大と進化の段階にあります。各部門に配置される従来型のHRモデルとは異なり、複数の事業部門にまたがってHRジェネラリスト機能を推進する新しいモデルを構築しています。

PXTX was established in June 2024 as an organization that delivers best-in-class HR partnership to employees through standardized operations and innovative solutions. The organization is currently in a phase of further expansion and evolution, differentiating itself from the traditional model of HR embedded within individual departments, and building a new model that drives HR Generalist functions across multiple business units.

Basic qualifications

- 5+ years of hands-on experience across multiple areas of HR Generalist functions (labor management, organizational development, talent management, recruiting, learning & development, employee relations, etc.)
- 2+ years of experience in people management and member development/career growth support
- Experience leading standardization and improvement of operational processes
- Experience building strong relationships and negotiating/reaching consensus with multiple stakeholders
- Ability to autonomously and flexibly plan and execute business travel based on business needs and impact
- Japanese: Native level
- English: Business level (able to read, write, and participate in meetings)

Preferred qualifications

- HR practical experience in environments with complexities unique to fulfillment and delivery station sites (multi-site operations, shift-based work schedules, management of large-scale hourly workforce, seasonal fluctuation response, etc.)
- Experience leading organizational launches, large-scale organizational transformations, or cross-functional projects
- Experience managing geographically distributed teams or teams in remote work environments
- Experience collaborating with international stakeholders or leading cross-border projects
- Experience driving operational automation/efficiency through technology, and practical experience in data-driven decision-making

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

HRマネージャー/HR Manager (Cluster Manager), PXT Excellence, ROW PXT Japan at Amazon rates 34 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

HRマネージャー/HR Manager (Cluster Manager), PXT Excellence, ROW PXT Japan is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in JP, 27, Osaka.
The job was posted on August 3, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon