IN_Specialist 2_Customer Consulting_Advisory_Gurugram

PwC is hiring an IN_Specialist 2_Customer Consulting_Advisory_Gurugram. Level rates it ; you can apply on PwC.

Level's read on this job

Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
The posting mentions visa sponsorship.
The posting mentions AI fluency, AI human collaboration and customer experience among its tools and skills.
PwC has 3,700+ other open roles on Level.
Posted in the last few days.

AI in this role

PwC is seeking a Customer Consulting Specialist to help clients enhance customer experience with expected AI fluency and collaboration skills.

ai-fluencyai-human-collaborationcustomer-experiencebusiness-transformation

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Specialist

Job Description & Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.

You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Apply a learning mindset and take ownership for your own development.
Appreciate diverse perspectives, needs, and feelings of others.
Adopt habits to sustain high performance and develop your potential.
Actively listen, ask questions to check understanding, and clearly express ideas.
Seek, reflect, act on, and give feedback.
Gather information from a range of sources to analyse facts and discern patterns.
Commit to understanding how the business works and building commercial awareness.
Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Communication, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, Digital Tooling, E-Commerce, Emotional Regulation {+ 15 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

November 25, 2026

How we rate this

IN_Specialist 2_Customer Consulting_Advisory_Gurugram at PwC rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

IN_Specialist 2_Customer Consulting_Advisory_Gurugram is an open job at PwC.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in Gurugram Downtown 4.
The job was posted on November 11, 2026.
Seniority: mid.
Applications are handled by PwC. Apply on PwC

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

AI FluencyAI Human CollaborationCustomer ExperienceBusiness Transformation

Questions you could be asked

Tell me about a project where ai fluency was part of your work. What did you do?
Tell me about a project where ai human collaboration was part of your work. What did you do?
Tell me about a project where customer experience was part of your work. What did you do?
Tell me about a project where business transformation was part of your work. What did you do?
This role expects you to use AI tools as part of the job. Which ones have you used, and for what?

Adapt your resume

List these exact terms on your resume: AI Fluency, AI Human Collaboration, Customer Experience, and Business Transformation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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