Infrastructure & Cloud Operations Engineer (Daily Rate Contractor)

Key Responsibilities

• Maintain, configure, and support on‑prem and cloud‑based infrastructure including Cloud, servers, storage, virtualization platforms, and core network.
• Monitor system performance, capacity, and availability; implement improvements to ensure reliability and resilience.
• Perform regular patching, updates, and configuration changes in line with change management processes.
• Troubleshoot complex technical issues and serve as an escalation for Tier 1 and 2 teams.
• Troubleshoot hardware issues and coordinate repairs or replacements where required.

• Support, administer and optimise Microsoft Azure infrastructure and platform services.
• Manage Azure resources including virtual machines, storage accounts, networking, security controls and identity services.
• Support cloud security initiatives using Microsoft Defender, Azure Security Center, Conditional Access, and Zero Trust principles.
• Assist with cloud migration, infrastructure modernisation and Azure adoption initiatives.
• Support Azure Landing Zone standards, subscriptions, and RBAC

• Administer, Support and optimise M365 services including Teams, SharePoint, Exchange Online and OneDrive and other related cloud services.
• Administer Entra ID, Conditional Access policies, MFA, and device compliance.
• Monitor M365 service health and resolve issues (Tier 2 support).
• Support endpoint management and modern workplace initiatives through Microsoft Intune.

• Manage and resolve incidents within defined SLAs, ensuring high-quality updates and communication.
• Follow ITIL-driven processes for change, problem, and service performance management.
• Participate in root-cause analysis and continuous improvement activities.
  
  

• Implement and maintain security controls across infrastructure components in partnership with the security operations team.
• Remediate vulnerabilities, apply patches, and support Zero Trust principles where applicable.
• Ensure compliance with organisational, regulatory, and security standards

• Support the delivery of infrastructure projects, upgrades, and migrations.
• Contribute to infrastructure modernisation initiatives, including cloud adoption/migration
• Identify opportunities for automation, optimisation, and simplification. 
• Develop and maintain technical documentation, support guidelines, and runbooks.

Skills Knowledge and Expertise

• Bachelor’s degree in computer science, Information Technology or related field AND 5 years’ experience in IT infrastructure engineering or a related technical operations role.
• Certifications (Highly desirable):
   - Microsoft 365 Certified: Administrator Expert.
   - Microsoft Azure Certified: AZ-104 or AZ-800.
   - Relevant industry certification i.e. Cisco (CCNA/CCDA or higher), CompTIA +, etc.
   - ITIL Foundation or similar service management awareness.
• CISSP or similar security certification a plus.
• Experience with device analytics or monitoring tools.
  
  

• Expertise in Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP and troubleshooting methodologies.
• Strong experience with Microsoft 365: Teams, OneDrive, Exchange Online, Intune and Entra ID.
• Strong knowledge of virtualization (VMware), storage systems, and backup technologies.
• Strong understanding of networking fundamentals —LAN/WAN, firewalls, routing, switching.
• Knowledge of ITIL processes (Incident, Problem, Change Management).
• PowerShell or other scripting language proficiency for automation tasks a plus.
• Knowledge of Azure Kubernetes Service (AKS) is a plus.
• Knowledge of CI/CD, GitHub Enterprise (GHE), and Infrastructure as Code (IaC) is a plus

• Demonstrated critical thinking, troubleshooting and problem-solving skills to complex technical problems.
• Excellent interpersonal, written, and verbal communication skills in English to both technical and business audiences (individual or group).
• Strong customer service mindset.
• High-quality documentation skills and process-oriented approach.
• Ability to complete assignments with minimal direction.
• Ability to work independently and as part of a team.
• Strong attention to detail and a methodical approach.
  
  

• Collaborative mindset and who can work independently or more often as part of a diverse team and group of internal and external stakeholders.
• Exceptional aptitude for dealing with ambiguity, unexpected emergencies, frequent interruptions, and competing deadlines (must be able to work overtime and weekends when necessary).
• Proactive, flexible and adaptable disposition with a willingness to work hands-on, demonstrating attention to detail and the ability to take ownership of individual and team’s work.
• Innate curiosity and willingness to learn and evolving technology environment on an ongoing basis: develops knowledge base and skill set beyond that called for by immediate tasks and continually push the ‘knowledge envelope’.
• A continuous improvement mindset, continually critically evaluating results to drive improvements of processes and / or methods and/or underlying technology direction.