Interim Partner Implementation Manager

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. 

OPERATIONS

The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

THE ROLE

WHAT YOU'LL DO

• End-to-End Implementation Management: Lead partner onboarding and upgrade projects from kickoff to go-live. Establish clear timelines, manage dependencies, define deliverables, and proactively mitigate bottlenecks or roadblocks.
• Cross-Functional Orchestration: Act as the central liaison bridging external partners with key internal Farfetch teams, specifically Integrations, Pricing, Finance, Commercial, and Marketing, ensuring seamless alignment and execution across all business functions.
• Integration Project Management: Guide partners through their technical integrations (e.g., API, CSV/XML feeds, or plugins). While you won't write the code, you will manage the integration lifecycle, define solution architectures based on existing Farfetch capabilities, and translate technical requirements between developers and business stakeholders.
• Quality Assurance & UAT: Coordinate and support partners during the User Acceptance Testing (UAT) phase. Facilitate test orders, returns processing, and collaborate with internal technical teams to troubleshoot and resolve data flow issues before launch.
• Subject Matter Expertise: Be the Farfetch operational expert on B2B marketplace processes, including Catalogue management, Fulfilment workflows, Pricing configurations, and Financial reconciliation, supporting both integrated and manual partners.
• Partner Autonomy & Training: Train external partners on Farfetch platforms and operational processes, ensuring they can efficiently and autonomously manage their day-to-day marketplace operations post-launch.
• Global Rollouts & Continuous Improvement: Lead marketplace-wide rollouts for new Partner business models. Act as the internal point of contact for piloting new tools, optimizing standard operating procedures (SOPs), and refining integration documentation and training materials.

WHO YOU ARE

• Experienced E-commerce PM: You have 3+ years of experience in technical project management, B2B partner onboarding, e-commerce operations, or software implementation.
• Integration-Savvy (PM Perspective): You possess a solid conceptual understanding of system integrations (e.g., REST APIs, XML/CSV data feeds, middleware, e-commerce platforms like Shopify/Magento). You know how systems talk to each other and can confidently manage technical dependencies without needing to be a developer.
• Stakeholder Manager: You have a proven track record of managing complex cross-functional relationships, specifically navigating the sometimes competing priorities of commercial teams (Sales/Marketing) and operational/technical teams (Integrations/Finance).
• Analytical Problem Solver: You move past generic troubleshooting and rely on structured QA processes, UAT methodologies, and root-cause analysis to resolve order flow or catalog mapping issues.
• Execution-Oriented Organizer: You are highly organized and comfortable managing multiple concurrent implementation cycles, keeping strict adherence to milestones and SLAs.
• Multilingual Communicator: Fluency in English is required. Proficiency in Italian, French, and/or Spanish is a strong plus for supporting our diverse global partner base.

REWARDS & BENEFITS

• Health insurance for the whole family and other well-being resources
• 25 Days of Annual Leave (above the statutory) and additional Caring Days (2 days per year)
• Boomerang: sabbatical program after 5 years service
• Training opportunities and free access to LinkedIn Learning
• Flexible benefits program
• Flexible working environment

EQUAL OPPORTUNITIES STATEMENT

• Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. 

SCAM DISCLAIMER

• It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.