Internal Title: Field Technical Support Associate 1, External Title : Desktop Support Engineer 1

HP is hiring an Internal Title: Field Technical Support Associate 1, External Title : Desktop Support Engineer 1 in Mumbai, India. Level rates it ; you can apply on HP.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include desktop support, it troubleshooting and customer service.
Level classifies it as a junior role.
Level lists 857 other open roles at HP.
The role was posted in the last few days.

AI in this role

Deliver post-sales IT support, troubleshoot infrastructure problems, and resolve customer queries locally.

desktop-supportit-troubleshootingcustomer-serviceinfrastructure-support

Internal Title: Field Technical Support Associate 1, External Title : Desktop Support Engineer 1

Description -

This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems, adheres to standards, supports operational plans, and performs assigned tasks under supervision. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

How we rate this

Internal Title: Field Technical Support Associate 1, External Title : Desktop Support Engineer 1 at HP rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Internal Title: Field Technical Support Associate 1, External Title : Desktop Support Engineer 1 is an open job at HP.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Mumbai, Maharashtra, India.
The job was posted on October 23, 2026.
Seniority: junior.
Applications are handled by HP. Apply on HP

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Desktop SupportIt TroubleshootingCustomer ServiceInfrastructure Support

Questions you could be asked

Tell me about a project where desktop support was part of your work. What did you do?
Tell me about a project where it troubleshooting was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where infrastructure support was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Desktop Support, It Troubleshooting, Customer Service, and Infrastructure Support. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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