Internship - Order Handling and Customer Support specialist

ABB is hiring an Internship - Order Handling and Customer Support specialist in Bergamo, Italy. Level rates it ; you can apply on ABB.

Level's read on this job

On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
Some of the work can be done remotely, according to the posting.
The posting mentions Excel, Power BI and SAP among its tools and skills.
Level classes it as an internship.
ABB has 2,200+ other open roles on Level.

AI in this role

Provide technical, order, and payment-related support to internal and external customers in a hybrid intern role at ABB.

ExcelPower BISAP

customer-supportorder-handlingproblem-solvingcross-functional-collaboration

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Sales Support Manager

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is: hybrid

You will be mainly accountable for:

Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Qualifications for the role

Education: a Bachelor’s or Master’s degree in Economics.
Technical Skills: proficiency in the Microsoft Office Suite, particularly Excel.
Knowledge of Power BI is a strong plus.
Knowledge of SAP is a plus.
Languages: ability to communicate fluently in both Italian and English.
Soft Skills: excellent problem-solving abilities and attention to details. Ability to work collaboratively with cross-functional teams and customer-oriented mindset.

Benefits

Locally, you can count on:

Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.
Meal allowance: Access to canteen

More about us

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

Run What Runs the World.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

How we rate this

Internship - Order Handling and Customer Support specialist at ABB rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Internship - Order Handling and Customer Support specialist is an open job at ABB.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Dalmine, Bergamo, Italy and is marked remote.
The job was posted on September 24, 2026.
Seniority: intern.
Applications are handled by ABB. Apply on ABB

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SupportOrder HandlingProblem SolvingCross Functional CollaborationExcelPower BISAP

Also common in customer service jobs at this level

AI agents SQL AWS Azure Python Generative AI

Pay

Typical customer service job: $99k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where order handling was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?
Tell me about a project where cross functional collaboration was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Support, Order Handling, Problem Solving, Cross Functional Collaboration, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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