Investigation SME, Flex Investigations and Offboarding

Amazon is hiring an Investigation SME, Flex Investigations and Offboarding in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include investigation, compliance and arbitration.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Conduct investigations and support arbitration proceedings for delivery partner incidents and offboarding at Amazon Flex.

investigationcompliancearbitrationcommunication

Amazon Flex Investigation and Offboarding (Flex I&O) is looking for an Investigation Liaison to join our team. The Flex I&O team's mission is to protect the Amazon Flex Brand and Customers by adjudicating Delivery Partner incidents that warrant offboarding after a single offense. This role involves collaborating with Australian partners during legal and arbitration proceedings, gathering comprehensive case data, and ensuring all information is presented accurately and thoroughly.
The ideal candidate is a skilled communicator with excellent research abilities who can gather and synthesize data from multiple sources under tight timelines.

Key job responsibilities
• Conduct deep dives into adjudicated Delivery Partner incidents, ensuring thoroughness and accuracy in all findings
• Provide support to arbitration partners by effectively gathering, organizing, and presenting all information related to Flex DP cases
• Exhibit excellent individual problem-solving and analytical skills to review and investigate cases across multiple data sources
• Demonstrate technical competence and self-motivation, thriving in a fast-paced team environment with minimal supervision
• Display flexibility by working with different partners and providing support as needed for additional tasks, including reinstatements
• Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics
• Maintain detailed documentation of case findings and partner communications for legal and compliance purposes

Basic qualifications

- 2 years of investigations experience
- Excellent written and verbal communication skills
- Must be in Good Standing

Preferred qualifications

- Experience handling escalations and the ability to thrive in an ambiguous environment
- Experience working with legal or arbitration processes
- Familiarity with US and other English region regulatory requirements and compliance frameworks

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Investigation SME, Flex Investigations and Offboarding at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Investigation SME, Flex Investigations and Offboarding is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on September 28, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

InvestigationComplianceArbitrationCommunication

Questions you could be asked

Tell me about a project where investigation was part of your work. What did you do?
Tell me about a project where compliance was part of your work. What did you do?
Tell me about a project where arbitration was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Investigation, Compliance, Arbitration, and Communication. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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