Investigation Specialist (QA), Relay Product Excellence

Amazon is hiring an Investigation Specialist (QA), Relay Product Excellence in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions Excel, Access and SQL among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.
Posted within the past two weeks.

AI in this role

Investigate suspicious activity, perform data analysis, and address transport risk management escalations for Amazon Relay.

excelaccesssql

data-analysisfraud-investigationrisk-managementroot-cause-analysis

Amazon is looking for a Investigation Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist will be responsible for a wide range of duties related to identity verification.
• Shifts: Rotational (24*7 shift environment - changes based on business requirement)
• Weekly Off: Rotational two consecutive days off (5-day working week)
• Work from Office Role

Key job responsibilities
- Provide data analysis & conduct investigations
- Pull data from numerous databases (using Excel,Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
- Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
- Consistently achieve weekly targets and quality standards for investigations
- Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
- Understand the business impact of the trends and make decisions that make sense based on available data
- Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
- Experience to follow through on the resolutions to ensure they are delivered
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
- Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
- Participate in ad-hoc projects and assignments as necessary

A day in the life
- Meet productivity, quality and other hygiene metrics/ goals
- Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
- Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure

Basic qualifications

- Experience with operations, risk, fraud investigations etc.

Preferred qualifications

- Experience using data to drive root cause analysis for making business decisions with Excel or other analytical tools
- Knowledge of Lean, Kaizen, Six Sigma concepts
- - Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends through data analysis and investigations
- - Identify patterns from investigations and data analysis to uncover areas of opportunity and highlight the same to managers
- - Provide data analysis, conduct complex investigations and review investigations
- - Identify and eliminate root causes of defects in order to drive efficiency in operations by sharing insights from investigations and audits performed
- - Collaborate with multiple resources as per need and carry out basic analyses to help ensure efficiency and effectiveness of programs

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Investigation Specialist (QA), Relay Product Excellence at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Investigation Specialist (QA), Relay Product Excellence is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 21, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Data AnalysisFraud InvestigationRisk ManagementRoot Cause AnalysisExcelAccessSQL

Questions you could be asked

Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where fraud investigation was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?
Tell me about a project where root cause analysis was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Data Analysis, Fraud Investigation, Risk Management, Root Cause Analysis, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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