Invoice to Cash Senior Team Lead- Collections

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Job Title: Invoice to Cash Senior Team Lead (PG26) – Collections

“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role is part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

The I2C Senior Team Lead (Collections) is accountable for end‑to‑end service delivery within the Invoice‑to‑Cash Collections and Dispute process, as part of J&J Global Services Finance. This role provides direct people leadership while also owning complex, strategic customer portfolios, driving sustainable cash outcomes through effective team performance, sound risk management, and customer‑centric collections strategies. The position is responsible for team capability development, performance management, and delivery of portfolio results. This role reports to the I2C Manager or Senior Manager (Collections).

Key Responsibilities:

1) Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo

2) Maintain Operational Excellence.

Strategic Portfolio Ownership & Market Engagement

• Own and oversee strategic, high‑revenue, high‑risk, or market‑critical customer portfolios, including government, public sector, and complex commercial accounts.
• Define and approve customized collections strategies aligned with customer segmentation, market dynamics, and enterprise objectives.
• Lead customer and stakeholder engagements to resolve critical disputes, negotiate payment terms, and secure cash recovery.
• Balance cash acceleration goals with long‑term customer relationships, commercial strategy, and business continuity considerations.

Performance Management & Forecasting

• Own and drive collections performance outcomes by setting targets, monitoring results, and taking corrective actions to ensure delivery against assigned performance metrics.
• Provide leadership oversight of period‑end and financial close activities, ensuring accuracy, timeliness, control compliance, and effective issue resolution across portfolios and teams.
• Accountable for collections performance including DSO, past‑due exposure, dispute aging, and collections efficiency metrics.
• Drive forward‑looking AR forecasting and provide clear, actionable insights to senior leadership.
• Review and approve recommendations for credit limit changes, term adjustments, credit holds, or escalations.
• Proactively identify portfolio‑level risks and define appropriate mitigation strategies.

Cross‑Functional Engagement & Enterprise Alignment

• Serve as Collections partner to Commercial, Customer Service, Legal, and Supply Chain, BUF and other I2C partners.
• Influence cross‑functional decision‑making to resolve systemic issues impacting cash flow, disputes, or customer payment behavior.

• Ensure alignment between collections strategies and broader commercial, market, and enterprise objectives

Compliance, Governance & Risk Accountability

• Act as the primary steward of financial, operational, and reputational risk within the collections scope.
• Ensure robust internal controls, audit readiness, and high‑quality documentation across team and portfolio activities.
• Review and approve exception handling, customer agreements, and non‑standard decisions in accordance with policy and governance frameworks.

Capability Building, Transformation & Continuous Improvement

• Lead and sponsor continuous improvement initiatives to enhance collections effectiveness, efficiency, and customer experience and insights.
• Champion adoption of new tools, analytics, automation, and ways of working.
• Contribute to development of global collections policies, playbooks, and governance models.
• Support pilot initiatives, change management, and scaling of best practices across markets.

People Leadership & Talent Development

• Lead, coach, and develop a team, fostering capability depth.
• Set clear performance expectations, conduct regular reviews, and drive accountability for results.
• Identify skill gaps and drive targeted upskilling in collections strategy, negotiation, risk management, and customer engagement.
• Promote a culture of collaboration, ownership, compliance, and continuous improvement.

Perform other tasks as assigned.

Qualifications:

Education

• Bachelor’s degree or equivalent is required, preferably in Accounting or Finance or related business discipline.
• CPA, CMA, MBA or other relevant professional certifications are preferred.

Experience & Background

• More than 6 years of relevant work experience, preferably in Finance, Invoice‑to‑Cash operations.
• At least 4 years people leadership experience, including performance management, coaching, and talent development.
• Strong background in Finance, AR processes, and compliance requirements.
• Proven experience across the end‑to‑end Invoice‑to‑Cash process (ex. Cash Application, Credit, Collections, Dispute Management); with demonstrated depth in Collections & Dispute Management and experience in complex, high-value, high-risk customer portfolios.
• Experience in a shared services, BPO, or multinational environment is an advantage.

Skills & Competencies

• Advanced negotiation and stakeholder management skills.
• Strong financial analysis, risk assessment, and decision‑making capability.
• Ability to influence cross‑functional partners and drive enterprise-wide alignment.
• Strong verbal and written English communication skills, with confidence presenting recommendations to management.
• Ability to lead through ambiguity, exercise judgment, manage change, balance competing priorities and deliver results in complex and agile environments.

Systems & Technology

• Advanced proficiency in ERP systems
• Strong command of reporting, analytics and automation tools to support collections execution, portfolio-level insights and decision making.

Work Requirements

• Willingness to work on shifts to align with global assignment (ex. mid‑shift or night‑shift).
• Willingness to work onsite, with flexibility for a temporary hybrid setup where applicable.

Other

• Foreign language capability (other than English) is a plus.
  

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