IT Build Analyst II (System Support)

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The IT Build Analyst II (System Support) provides a broad range of technology build support, including research, installation, maintenance, configuration, administration and/or provisioning of systems and applications. The role may also be involved in deployment and release management activities.

The role works closely with key stakeholders to support reliable technology solutions, address system and application issues, implement changes, and contribute to the ongoing improvement of the technology environment.

Key Accountabilities

Technology Build & System Support

• Provide specialized technology-related build support, including research, installation, configuration, provisioning, and administration of systems and applications, ensuring established standards and service levels are met or exceeded while minimizing operational risk.
• Partner with key stakeholders to schedule, package, and release new applications in a timely manner and reduce change execution times by planning implementations with parallel work streams.
• Continuously strive to improve the stability of the production environment by partnering closely with key stakeholders to set up, maintain, and monitor applications and systems, ensuring availability targets are met.
• Ensure timely notification and escalation of possible issues and problems and provide options and recommendations for prompt resolution.
• Communicate project status and escalate issues in a timely manner to support achievement of project objectives.
• Deliver effective and defect-free application, hardware, software and/or operations support by researching system issues and opportunities, overseeing the execution of recommendations, and maintaining accurate documentation.
• Interact with clients to provide quality services and solutions consistent with objectives and client requirements.
• Design, review, and integrate application requirements, including functional, security, integration, performance, quality, and operational requirements.
• Identify and address application and data issues, including cross-capability and cross-release issues that affect application integrity.
• Consult with other functional areas and provide technical expertise within the area of specialization, acting as a reference on relevant technologies, trends, and processes.
• Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment.
• May build and deploy base infrastructure components such as servers, operating systems, and middleware for all environments.
• May be involved in deploying off-the-shelf or internally developed applications and procuring supported assets.
• May maintain base infrastructure components to ensure they remain current and defect-free and liaise with third-party vendors to report problems and receive fixes.
• Schedule changes to supported components in accordance with approved change management procedures. Implement changes with appropriate testing, stakeholder sign-off, and monitoring, while minimizing business impact.
• Respond to requests for information and assist project teams in evaluating alternative approaches.
• May develop working relationships with third-party vendors as required to fulfill support requirements.

Technology Standards, Risk & Continuous Improvement

• Monitor system lifecycles to ensure specifications and functionality support business objectives and architecture decisions, undertaking redevelopment as required.
• May monitor the performance of the environment using meaningful metrics.
• Assess and analyze opportunities to optimize the operational environment to improve performance and/or resource utilization.
• Ensure effective change management discipline is followed.
• Assist in maintaining secure computing facilities and technical infrastructure/architecture to support clients and applications, as appropriate.
• Adhere to existing processes and standards, business technology architecture, risk, and production capacity guidelines; plan, monitor, and escalate issues as required.
• Follow standards, policies, and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP).
• Identify and implement process improvements to enhance revenue, improve the customer experience, and/or reduce costs.
• Comply with established enterprise technology delivery practices, standards, and project management disciplines.
• Make effective use of cost-management processes within the unit.
• Continuously enhance knowledge and expertise in TD services, applications, infrastructure, analytical tools, and techniques that can contribute to effective solution development and delivery.
• Keep current with industry and business trends.
• May perform testing according to test plans, monitor and report results, and work with others on problem resolution.
• As required, support the development of business cases, RFIs/RFPs, and service-level agreements with vendors and suppliers, consistent with IT requirements and guidelines.

Team & Collaboration

• Work effectively as part of a team, supporting other team members in resolving critical service issues.
• Prioritize and manage workload to deliver quality results and meet timelines.
• Support a positive work environment that promotes service to the business, quality, innovation, and teamwork, while ensuring timely communication of issues and points of interest.
• Participate in knowledge transfer within the team and across business units.
• Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency within the business unit and/or team.

Required Experience

• 3–5 years of relevant experience.
• Undergraduate degree or Technical Certificate.
• Experience installing, configuring, upgrading, and administering business applications/systems of moderate to high complexity in coordination with appropriate stakeholders.
• Experience with problem determination, including data gathering and analysis.
• Ability to work with minimal management supervision.
• Ability to prioritize and manage workload to meet timelines and deliver quality results.
• Experience working collaboratively with stakeholders and team members to resolve technology and service issues.

Preferred Experience

• Experience developing scripts using appropriate tools to address gaps in applications or systems and simplify or enhance the application/system environment.
• Experience acting as a technical reference or resource for team members or clients.
• Experience supporting infrastructure components such as servers, operating systems, and middleware.
• Experience with application deployment, release management, change management, and testing activities.
• Experience working with third-party vendors to support technology requirements.
• Knowledge of Disaster Recovery Plans (DRP), Business Recovery Plans (BRP), and enterprise technology delivery practices and standards.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):