IT Helpdesk Specialist

Syarah is hiring an IT Helpdesk Specialist in Riyadh, Saudi Arabia. Level rates it ; you can apply on Syarah.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Level lists 9 other open roles at Syarah.
The role was posted in the last few days.

AI in this role

Provide first-line technical support to employees, ensuring that IT hardware, software, systems, and user accounts are working effectively. The IT Helpdesk Specialist diagnoses and resolves technical issues, manages support requests, and escalates complex problems to the appropriate IT team when required.

Key Responsibilities

Helpdesk & User Support

• Receive, log, prioritize, and resolve employee support requests within agreed response times.

• Provide clear updates to users and close requests with accurate documentation.

• Escalate complex or unresolved issues to the appropriate IT team with full details.

Hardware & Equipment

• Install, configure, and maintain laptops, desktops, monitors, printers, mobile devices, and other IT equipment.

• Prepare and configure new devices for employees.

• Troubleshoot hardware problems and coordinate repairs or replacements.

• Maintain accurate records of IT assets and assigned equipment.

• Support employee onboarding and offboarding by preparing, collecting, and configuring devices.

Google Workspace & User Administration

• Assist with basic administration of Google Workspace accounts and services.

• Create, modify, suspend, and manage user accounts as assigned.

• Assist with Google Groups, shared resources, and access permissions.

• Troubleshoot Gmail, Google Drive, Google Meet, Google Calendar, and other Workspace services.

Network & Connectivity Support

• Perform advanced troubleshooting of LAN, Wi-Fi, VPN, and Internet connectivity issues.

• Carry out network configuration and troubleshooting.

• Troubleshoot FortiGate firewall issues and support firewall-related requests.

• Monitor and report recurring network problems.

• Escalate routing, switching, and other advanced network issues when required.

Requirements

• Excellent knowledge of FortiGate firewalls and firewall troubleshooting.

• Advanced network troubleshooting.

• Technical troubleshooting and problem-solving.

• IT asset management.

• Strong communication skills.

How we rate this

IT Helpdesk Specialist at Syarah rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.