IT Maintenance Technician, Data Center Operations

AI in this role

Are you passionate about keeping the digital world running smoothly? Join our AWS Infrastructure Services team and become a critical guardian of cloud technology! You'll be at the heart of maintaining the infrastructure that powers global innovation, solving complex technical challenges, and ensuring uninterrupted service for millions of customers worldwide.

Technicians in our Data Center Operations team perform hands-on hardware maintenance, including server installation, replacement, and troubleshooting of failed components like hard drives, memory modules, and network cards.

*Please note that this role involves working on a shift rotation that includes working early mornings, nights, weekends, and public holidays.
Our sites are often in areas without public transportation links and would require access to your own transportation to the work location.

Key job responsibilities
- Diagnose and resolve complex hardware and network infrastructure issues with precision and efficiency
- Conduct thorough root cause analysis for equipment failures and implement preventative solutions
- Maintain rigorous safety standards and contribute to a proactive safety culture
- Perform physical repairs and equipment maintenance across data center environments
- Collaborate with cross-functional teams to drive comprehensive technical solutions

A day in the life
Your day will be dynamic and impactful, diving into the intricate world of data center operations. You'll navigate through hardware diagnostics, network troubleshooting, and collaborative problem-solving, working alongside a diverse team of technical experts to maintain the robust infrastructure that keeps AWS running seamlessly.

About the team
We are a collaborative and innovative group dedicated to maintaining the backbone of cloud computing. Our team represents a diverse mix of technical professionals who share a common goal: delivering reliable, secure, and efficient infrastructure that supports global technological advancement. We value creativity, teamwork, and continuous learning.

Basic qualifications

- High school or equivalent diploma
- Knowledge of server hardware and components
- Experience with computer hardware troubleshooting and repair

Preferred qualifications

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we score this

IT Maintenance Technician, Data Center Operations at Amazon scores 37 out of 100 for how much of the daily work is AI. That makes it AI Level 1 of 4 (Little AI). The level is about AI in the job, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.