IT Operations Engineer

About Vercel:

Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.

Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.

About the role

We are looking for an IT Operations Engineer to build and run IT for our New York City office, giving employees fast, clear help with technical issues and automating the fixes for the ones that repeat. You will help us expand from a co-working space into a new New York City office, and you will get hands-on access to the AI tooling used across the company that most IT roles never see, with encouragement to build automations with it. This is an onsite role based in New York City, five days a week in the office.

What you’ll do

• Build scripts and automations, with AI coding tools, for account setup, device enrollment, and other repeated IT tasks
• Help employees in the office and remote troubleshoot technical issues, including hardware, software, and network problems, and prioritize requests in the IT ticketing system, keeping employees updated until each one is resolved
• Set up the network, devices, and audio-visual (AV) and conference room technology for our new New York City office
• Spot repeated technical issues and automate the fix, manage endpoint devices, user accounts, and access controls, and contribute to technology rollouts and process improvements
• Set up equipment and accounts for new hires with the Onboarding team, support AV for all-hands meetings and team events, and own IT documentation

What you need

• 5+ years in IT support or a related field, troubleshooting hardware, software, AV, and network issues
• Hands-on experience supporting macOS environments, including networking and security
• Use AI tools daily to write scripts, draft documentation, and triage requests

Bonus if you

• Supported IT at a growing startup in the AI ecosystem
• Used a tool like Serval to automate and triage IT tickets
• Built or hosted a project on Vercel

Compensation & Benefits:

• Great compensation package and stock options.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
• We will provide you the gear you need to do your role, and a stipend to refresh your tech gear as needed.

The base pay range for this role is $136,000-$204,000. This salary range is an estimate. Actual salary will be based on job related skills and experience.  The total compensation package also includes benefits and equity-based compensation.

Disclosures:

• Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data.
• Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.