IT Service Support

Philips is hiring an IT Service Support. Level rates it ; you can apply on Philips.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Microsoft Azure, AWS and C#.
Level classifies it as a mid-level role.
Level lists 788 other open roles at Philips.
The role was posted in the last few days.

AI in this role

Provides IT service support, resolves application issues, investigates root causes, and prepares technical documentation for end users.

microsoft-azureawsc-sharpjavascriptsqlhtmlcss

it-supporttroubleshootingapplication-supportagile

Job Title

IT Service Support

Job Description

Job title:
IT Service Support
Your role:
Job Responsibilities:
• Assists end users by providing detailed training on specific applications, offering advice and guidance on their use to enhance user proficiency and satisfaction, thereby improving overall productivity, and reducing downtime, working under close supervision.
• Helps to investigate recurring issues to identify root causes, implementing solutions to prevent recurrence and improve the overall reliability of supported applications and technologies, thereby enhancing the stability and performance of IT services.
• Supports in handling multiple support activities simultaneously, demonstrating strong organizational skills to prioritize tasks and meet service level agreements, while ensuring that critical issues are addressed promptly and effectively.
• Prepares comprehensive documentation for support processes and user guides, ensuring that all information is clear, accurate, and accessible to both the support team and end users, which aids in faster resolution of issues and better user understanding.
• Responds promptly to user inquiries and support requests, utilizing strong interpersonal and communication skills to address and resolve user concerns professionally and efficiently, thereby enhancing user satisfaction and trust in IT services.
You're the right fit if:
• Exposure to cloud platforms such as Microsoft Azure or AWS

• Understanding of Agile and Scrum methodologies

• Knowledge of software security best practices

• Proficiency in programming language such as C#, JavaScript, LINQ

• Understanding of object-oriented programming principles

• Knowledge of HTML, CSS, and basic web development concepts

• Familiarity with SQL databases and SQL queries

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.

How we rate this

IT Service Support at Philips rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

IT Service Support is an open job at Philips.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Ciudad de Panama.
The job was posted on October 29, 2026.
Seniority: mid.
Applications are handled by Philips. Apply on Philips

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

It SupportTroubleshootingApplication SupportAgileMicrosoft AzureAWSC#JavaScript

Questions you could be asked

Tell me about a project where it support was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where application support was part of your work. What did you do?
Tell me about a project where agile was part of your work. What did you do?
Walk me through how you've used Microsoft Azure in your day-to-day work.

Adapt your resume

List these exact terms on your resume: It Support, Troubleshooting, Application Support, Agile, and Microsoft Azure. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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