IT Support Associate II, OpsTech IT -Service Desk

Amazon is hiring an IT Support Associate II, OpsTech IT -Service Desk in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include ServiceNow, it support and customer service.
Level classifies it as a junior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Provide remote IT support, troubleshoot technical issues, and resolve customer queries for Amazon Operations in Japan.

servicenow

it-supportcustomer-servicetroubleshooting

About OTS IT
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.OTS IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile...

About The Role
The OTS Global Service Desk is a virtual extension of field IT teams, providing prompt and professional remote IT assistance to team members, partner organizations, and customers across the global fulfillment organization
The team operates with a #BetterTogether and #OneTeam mindset in service of shared organizational goals
The role involves troubleshooting technical issues, enabling access to critical systems, and resolving customer queries through phone and chat interactions
The team leverages the latest tools and continuously hones skills to deliver efficient, effective solutions that keep workflows running smoothly
Every interaction is approached with a dedicated focus on customer satisfaction, ensuring a positive support experience
The role requires a friendly, knowledgeable, and solution-oriented approach to IT support that goes above and beyond standard expectations
This position contributes directly to the success of the organization by keeping operations running seamlessly through prompt remote resolution

Key job responsibilities
Offer remote support for requests received through phone and chat interactions, incidents, and requests assigned in ServiceNow
Resolve IT support issues following established policies and procedures
Follow escalation protocols, troubleshoot/ escalate issues to the right team
Perform deep dive tasks and produce analytics
Maintain or create policies, procedures, and processes

Basic qualifications

- Speak, write, and read fluently in Japanese at a business level or above (N1+)
- Experience in English-language communication skills, both written and verbal
- 0-1 years of IT Support or relevant experience
- 0-1 years of skills in remote troubleshooting, and desktop support

Preferred qualifications

- High school or equivalent
- Experience with mission-critical, 24x7 operations
- JLPT (Japanese Language Proficiency Test) Level 1 (N1 – Highest Level) (Basic Requirement)
- Experience with ServiceNow (ITSM) ticketing platform for incident management and resolution
- Prior experience in a high-volume service desk or help desk environment
- Experience with remote troubleshooting tools and remote desktop support

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

IT Support Associate II, OpsTech IT -Service Desk at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

IT Support Associate II, OpsTech IT -Service Desk is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bangalore - Virtual.
The job was posted on May 21, 2026.
Seniority: junior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

It SupportCustomer ServiceTroubleshootingServiceNow

Questions you could be asked

Tell me about a project where it support was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
What's a project where you used ServiceNow hands-on?

Adapt your resume

List these exact terms on your resume: It Support, Customer Service, Troubleshooting, and ServiceNow. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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