Ghobash GroupIT Technical Support Engineer
Ghobash Group is hiring an IT Technical Support Engineer in Dubai, United Arab Emirates. Level rates it ; you can apply on Ghobash Group.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- The posting mentions Active Directory, ServiceNow and Freshdesk among its tools and skills.
- Level classes it as a mid-level role.
- Ghobash Group has 154 other open roles on Level.
- Posted in the last few days.
AI in this role
Provide onsite technical IT support, troubleshoot hardware and software issues, and manage helpdesk tickets.
Established in 1982 as a leading Office Automation Solutions provider for the UAE and the wider region, GCG Enterprise Solutions is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions. Partnering with leading technology vendors, GCG creates bespoke solutions and services for key industry sectors.
JOB SUMMARY
The IT Technical Support Engineer is responsible for providing first-line onsite technical assistance to end users across the organisation. The role involves troubleshooting hardware, software, and network issues, ensuring minimal downtime and a high standard of IT service delivery. The successful candidate will work under close supervision and is expected to demonstrate a strong willingness to learn and grow within the IT function.
DUTIES & RESPONSIBILITIES
- Provide first-level onsite technical support for hardware, software, printers, and peripherals.
- Log, track, and resolve IT helpdesk tickets in a timely manner in accordance with SLA requirements.
- Set up and configure desktops, laptops, mobile devices, and associated equipment for new and existing users.
- Perform basic troubleshooting of network connectivity issues (LAN, Wi-Fi, VPN).
- Install, update, and maintain operating systems and standard business applications.
- Assist in the management of user accounts, passwords, and access rights via Active Directory.
- Support IT asset tracking and maintain accurate records of hardware inventory.
- Escalate unresolved or complex issues to second-level support or senior engineers as appropriate.
- Assist with onboarding activities including workstation setup and IT orientation for new employees.
- Adhere to IT security policies, data protection guidelines, and company procedures.
- Support basic AV and video conferencing setup for meetings and events.
- Perform any other duties assigned by the IT Manager within the scope of the role.
Minimum
Bachelor's Degree or Diploma in IT, Computer Science, or related field.
Desired
CompTIA A+ or equivalent entry-level IT certification.
Experience
- 3-4 years of experience in IT support or a related technical role.
- Basic understanding of Windows OS, Microsoft 365, and networking fundamentals.
- Good communication skills in English (written and verbal).
- Ability to work onsite full-time and respond to support requests promptly.
- Exposure to ITSM tools (e.g. ServiceNow, Freshdesk, or Zendesk).
- Knowledge of Active Directory and basic network troubleshooting.
- Arabic language skills are an advantage.
- Experience in a corporate or multi-site environment.
ACCOUNTABILITIES
- Responsible for IT asset care and minimising equipment damage or loss.
- Supports cost-effective use of consumables and IT resources.
- N/A – no direct budget authority at entry level.
- First-call resolution rate and helpdesk ticket closure within SLA.
- End-user satisfaction and quality of onsite support.
- Accurate and up-to-date IT asset records and documentation.
How we rate this
IT Technical Support Engineer at Ghobash Group rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where it support was part of your work. What did you do?
- Tell me about a project where troubleshooting was part of your work. What did you do?
- Tell me about a project where hardware support was part of your work. What did you do?
- Tell me about a project where network support was part of your work. What did you do?
- Tell me about a project where helpdesk was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: It Support, Troubleshooting, Hardware Support, Network Support, and Helpdesk. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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