JOM Monitoring Accounting Manager

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Job Description:

The JOM Monitoring Manager leads the team responsible for monitoring automated processes that support JOM Chargebacks and ensures automation errors are identified, and assessed timely. The manager provides oversight of end-to-end monitoring activities, evaluates potential financial-statement at quarter-ends, and ensures appropriate documentation and manual journal entries are completed when unresolved automation failures require financial remediation.

This role manages and develops the JOM Monitoring (Sr) Analyst, establishes clear operating expectations and escalation protocols, and partners closely with the VCM Automation Team, GS Intercompany Team, JJT, and other finance stakeholders to maintain a stable, controlled, and resilient JOM Chargeback process. The manager also leads continuous-improvement efforts that reduce recurring errors, strengthen controls, and improve process transparency.

Key Responsibilities

• Lead, coach, and develop JOM Monitoring Analysts, setting clear priorities, performance expectations, and standards for quality, documentation, and timely follow-through.
• Oversee daily monitoring of scheduled and event-driven automations, interfaces, exception-reporting logs, and interface reconciliations supporting the end-to-end JOM Chargeback process.
• Review the volume, aging, root cause, and financial significance of FAME and SCA automation errors, ensuring emerging risks are identified and escalated before quarter-end.
• Review of quarter-end monitoring activities and ensuring unresolved automation failures are evaluated, documented, and addressed through accurate and timely manual journal entries when required.
• Provide oversight and approval of incident assessments, financial-impact analyses, reconciliations, and supporting documentation in accordance with internal controls and audit requirements.
• Partner with VCM, JJT, GS Intercompany, and finance stakeholders to prioritize remediation, resolve cross-functional issues, and communicate business and financial impacts.
• Lead root-cause reviews and continuous-improvement initiatives that reduce manual intervention, prevent repeat failures, strengthen controls, and improve process resilience.
• Maintain documented procedures, team coverage, training plans, and business-continuity readiness for critical monitoring and quarter-end activities.

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or a related field, or equivalent relevant experience.
• Typically 6 or more years of progressive experience in finance, accounting, operations, or a related control-focused environment.
• Demonstrated experience leading people, projects, or cross-functional workstreams, including coaching others and driving accountability for results.
• Strong understanding of financial reporting, period-end close activities, reconciliations, journal entries, risk assessment, and internal controls.
• Proven ability to assess complex operational or system issues, determine potential financial impact, and make sound decisions under time pressure.
• Strong stakeholder-management and communication skills, with the ability to translate technical issues into concise business and financial implications for leadership.
• Ability to manage competing priorities, organize quarter-end execution, and deliver accurate, timely results in a dynamic environment.
• Demonstrated ownership, attention to detail, continuous-improvement mindset, and disciplined follow-through.
  

Preferred Qualifications

• Experience overseeing automated finance processes, exception management, interface monitoring, or system-generated reconciliations.
• Knowledge of JOM Chargebacks, FAME, SCA, VCM, intercompany accounting, or related order-to-cash and record-to-report processes.
• Experience in a regulated, audit-focused, or control-driven environment.
• Demonstrates an understanding of AI concepts and frameworks, including awareness of responsible and ethical AI practices, and has experience generating effective prompts to boost efficiency and productivity.
  
  

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