Samsung ElectronicsJr Manager, D2C Operations | Samsung Electronics
Samsung Electronics is hiring a Jr Manager, D2C Operations | Samsung Electronics in San Jose, Costa Rica. Level rates it ; you can apply on Samsung Electronics.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- The posting mentions business process management, e commerce and retail operations among its tools and skills.
- Level classes it as a mid-level role.
- Samsung Electronics has 656 other open roles on Level.
- Posted in the last few days.
AI in this role
Junior Manager of D2C Operations standardizing back-end processes and managing eStore performance across Costa Rica and Nicaragua.
Position Summary
Who are we?Samsung Electronics has grown into one of the world’s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.
Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.
We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.
Join us at Samsung and find your opportunity to do what you can't.
Looking for more? Visit our website www.samsung.com or our career page HERE!
Role and Responsibilities
Job Summary
Responsible for our Online Business Process Management team in Costa Rica, based in San José (Torre Lexus). This role will standardize back-end process capabilities to enhance the customer experience, eliminate customer friction before and after purchase, and manage eStore and offline store performance for the Costa Rica and Nicaragua territory.
Areas of Responsibilities in this role, you will be responsible for:
- Standardize the capabilities required for back-end process operations to enhance the customer experience. Assess capability levels, establish KPIs, and lead improvement activities by country.
- Eliminate customer inconveniences in processes before and after purchase, including the promotion calendar, NPS, logistics, and customer service. Improve back-end processes to encourage customers to revisit.
- Manage eStore and offline store performance for the Costa Rica and Nicaragua territory.
- Manage quality operation scores and exhibition and promotional execution across all points of sale.
- Monitor SCM and inventory status to improve offline customer satisfaction, minimize stock-outs, and organize standards for prices and promotions.
- Analyze customer service and logistics status and propose improvements.
- Analyze business operation levels and improve KPIs for the subsidiary.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or a related field.
- Minimum 4 years of related professional experience in sales, account management, e-commerce, or retail operations.
- Experience managing KPIs and continuous improvement in business processes.
- Experience with social media management, negotiation, and communication.
- Fluent English.
- Full-time availability (48 scheduled weekly hours, standard Costa Rica shift).
Key Competencies
- Experienced professional with a solid understanding of specialized areas, able to resolve a wide range of issues creatively.
- Works on problems of diverse scope, analyzing data to identify the factors that drive results.
- Sound judgment in selecting methods and techniques to reach solutions.
- Ability to work with limited day-to-day instruction and take on new assignments with general guidance.
- Strong communication and cross-functional collaboration skills.
Skills and Qualifications
Why is Samsung Electronics the place to be?
Join a Global Team: Work with a dynamic and diverse team, constantly interacting with different cultures.
Tackle Big Challenges: Our history is built on overcoming challenges and striving for excellence. Join us in pushing the boundaries of technology and innovation.
Shape the Future: Collaborate in an open, innovative environment where your ideas come to life, creating products that redefine the future.
Make an Impact: Contribute to groundbreaking technologies that improve lives and support communities worldwide. At Samsung, your work truly makes a difference.
Benefits:
· Comprehensive health and wellness programs
· Professional development opportunities
· Global networking and collaboration
At Samsung, we want you to be yourself! We prioritize fairness and will never request personal information unrelated to the selection process, such as marital status, age, gender, religion, or political opinions.
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
How we rate this
Jr Manager, D2C Operations | Samsung Electronics at Samsung Electronics rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where business process management was part of your work. What did you do?
- Tell me about a project where e commerce was part of your work. What did you do?
- Tell me about a project where retail operations was part of your work. What did you do?
- Tell me about a project where supply chain management was part of your work. What did you do?
- Tell me about a project where kpi management was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Business Process Management, E Commerce, Retail Operations, Supply Chain Management, and Kpi Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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