Junior Salesforce Support Agent

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

At Checkout.com we are looking for a motivated and detail-oriented Junior Salesforce Support Agent to join our team in Mauritius. This role is essential in ensuring our users have a seamless experience with our Salesforce platform. The ideal candidate has a basic understanding of Salesforce, excellent communication skills, and a strong desire to learn and grow in a fast-paced environment.

How you’ll make an impact

• Provide first-level functional and technical support to internal users regarding their Salesforce related queries.

• Troubleshoot and resolve user-reported problems related to Salesforce functionality, data, and integrations.

• Maintain support requests in our case management system, ensuring timely and effective resolution.

• Assist in creating and updating documentation for Salesforce processes and support procedures.

• Collaborate with senior support agents and developers to escalate and resolve complex issues.

• Conduct basic training sessions for users on Salesforce functionalities.

• Participate in testing new Salesforce features and updates before deployment.

• Participate and contribute in team meetings.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Basic understanding of Salesforce platform and CRM concepts.

• 1-2 years of Salesforce experience.

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal abilities.

• Ability to work independently and as part of a team.

• Ability to learn new technologies quickly.

• Salesforce certifications(e.g., Administrator, App Builder) are a plus.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram