Key Account Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

AREAS OF RESPONSIBILITY (Responsibilities and expected outcome)

Main Duties / Key job task in-charged:

• Serve as the primary commercial focal point for strategic Energy, Oil and Gas customers, ensuring long-term customer retention and business growth.
• Develop and maintain strategic account plans aligned with customer supply chain objectives and CEVA commercial targets.
• Manage customer portfolios across Air Freight, Ocean Freight, Customs Brokerage, and Project Logistics.
• Own the complete customer lifecycle from onboarding, implementation, service governance, performance management, contract renewal, and account expansion.
• Lead commercial negotiations, contract reviews, business renewals, pricing strategy development. Support Global and Regional RFQ, RFI, and tender opportunities for Energy Key Account customers.
• Identify cross-selling and upselling opportunities across CEVA's service portfolio to maximize account revenue and profitability. Develop account growth strategies to increase revenue, profitability, and customer retention.
• Conduct executive-level customer engagements and Quarterly Business Reviews (QBR) to strengthen strategic partnerships.
• Act as escalation owner for major service issues, ensuring timely resolution and customer satisfaction.
• Collaborate with Regional and Global Key Account teams to support multi-country logistics programs and international supply chain initiatives.
• Provide logistics consulting, supply chain optimization recommendations, and cost-saving initiatives for strategic customers.

• Lead Quarterly Business Reviews and Monthly Service Review Meetings with Energy customers.
• Prepare customer scorecards covering service performance, shipment volume, transit time compliance, delivery performance, and operational KPIs.
• Report commercial pipeline status, business opportunities, tender activities, and contract renewals to senior management, by maintains Salesforce/C-View, and account management records.

• Lead cross-functional teams consisting of Operations, Customer Service, Customs Brokerage, Project Logistics, Transport, Procurement, Finance, and related cross-functions.
• Drive collaboration between Country, Regional, and Global stakeholders for complex Project Logistics projects.
• Escalate operational risks and coordinate mitigation plans with functional Leaders.

• Ensure compliance with CEVA operational procedures, customer-specific requirements, and regulatory standards.
• Promote safe handling practices for project cargo, dangerous goods, oversized cargo, and energy sector shipments.
• Ensure adherence to trade compliance, customs regulations, security requirements, and corporate governance standards.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.