Key Account Manager

Jeeves is hiring a Key Account Manager in São Paulo, Brazil. Level rates it ; you can apply on Jeeves.

Level's read on this job

On Level's scale, this sales role is Little AI ●○○○: aI is not part of the work.
Jeeves has 70 other open roles on Level.

AI in this role

Jeeves is the stablecoin-native banking platform for global enterprises. Thousands of companies across 35 countries run their corporate cards, payments, treasury and spend on one platform, with more than $5B in annualized volume, payouts to 190 countries, and one of the fastest-growing stablecoin payment networks in the world. BMW, H&M, Lululemon, Burger King, Kavak and XP are among them, and more than 80% of customers use multiple Jeeves products.

We chose hard problems on purpose.

We hire for one thing: relentlessness. A strong motor that keeps going when the problem has no playbook. You'll know in your first week if Jeeves is right for you. For the right people, it's the steepest learning curve of your career.

Jeeves has raised more than $400 million in equity funding from Andreessen Horowitz, Y Combinator, CRV, Coinbase Ventures, GIC, AllianceBernstein, CoinFund and others.

If you want to rebuild how money moves across borders, come build it with us.

We are looking for a highly strategic and relationship-driven Senior Key Account Manager to oversee and grow a portfolio of high-value B2B clients in the LATAM region. This role requires a professional who thrives on cross-sell, upsell, retention, and financial product expansion, while providing proactive account support and managing internal escalations. You will be the main point of contact for C-level executives and founders, helping them expand their usage of Jeeves products, solve challenges with a consultative mindset, and strengthen long-term partnerships. A background in SAAS, fintech, hospitality or B2B commercial real estate (e.g. sales of private rooms or meeting spaces) is highly valued. Location: This role is based out of São Paulo, Brazil, and is a full-time position where it is required to come into our office at complexo JK Iguatemi (2-3 days/week). #LI-Hybrid

Key Responsibilities

Manage and grow a portfolio of key clients across Brazil.
Identify, drive, and execute cross-sell and upsell opportunities to increase share of wallet.
Act as the main point of contact for billing, portfolio usage, credit support, and operational follow-ups.
Coordinate with credit, risk, and customer success to support complex client needs or escalations.
Present and position Jeeves solutions (cards, Jeeves Pay, spend management, stablecoins, etc) to CFOs, Controllers, and finance teams.
Manage account performance: track client activity, expansion potential, and risks to revenue.
Ensure high levels of product adoption and client satisfaction, driving NRR growth.
Maintain a deep understanding of product updates to deliver tailored recommendations.
Regularly report on account status and performance to regional leadership.
Contribute to quarterly business reviews and expansion planning with clients.
Support collections and payment conversations where needed, in collaboration with the finance team.
Understand and sell additional solutions

Qualifications

Bachelor's or Master’s degree in Business, Marketing, Finance, Hospitality, or related field.
3+ years in key account management or B2B customer success (ideally in fintech, SaaS, hospitality or financial services).
Proven track record of expanding accounts via cross-sell and upsell strategies.
Experience on fintech or saas platforms selling
Strong understanding of B2B products
Excellent communication and negotiation skills, with the ability to influence C-level stakeholders.
Proficiency with CRMs (e.g., Salesforce, HubSpot), Excel/Sheets, and reporting tools.
Fluent in English

How we rate this

Key Account Manager at Jeeves rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.