Last Mile Dispatch Coordinator – E-commerce

Al Tayer Group is hiring a Last Mile Dispatch Coordinator – E-commerce. Level rates it ; you can apply on Al Tayer Group.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include customer service, dispatch coordination and logistics.
Level classifies it as a mid-level role.
Level lists 95 other open roles at Al Tayer Group.
The role was posted within the past two weeks.

AI in this role

Coordinate last-mile dispatch, handle customer queries and complaints, and ensure smooth delivery operations.

customer-servicedispatch-coordinationlogisticsissue-resolution

Job Purpose

To provide high quality customer service to clients by providing prompt responses to all queries, effective issue resolution and accurate information on all deliveries

Functional Roles and Responsibilities

Handle customer calls and provide them with the right information regarding the products and deliveries, Phone customers to set appointment for D&A 2 days prior to delivery and liaise with the delivery team to keep track of any late deliveries and phone up customers to inform the delays.
Coordinate with the dispatch team to ensure products are dispatched as per the schedule
Coordinate with the stores to understand the delivery terms & conditions of the products and ensure all the services are provided during the delivery
Address all the customer complaints by directing to the right people or by providing the right information
Adhere to service standards on response time for all queries raised or received and follow appropriate escalation process for timely and effective accurate receipt of information thereby achieving company and customer specified KPIs.
Take regular feedback from the customers and to present to the different departments on complaints received, response time etc. maintain all delivery records and driver / customer feedback and escalate them to Sr. Customer Service Executive for appropriate action.
Train & monitor the delivery team to ensure high level of customer satisfaction
Maintain HSE practices in the working environment in order to minimize the opportunity of damage property and injury to self and colleagues. Pro-actively remind colleagues to behave in line with the HSE processes defined by the company.
Review Operational processes from a risk management perspective; identify and qualify new areas of risks and escalate concerns to the HSE committee appointed by the company.

Education/Certification and Continued Education

Diploma or Pre-University

Years of Experience

2-4 years relevant experience in logistics Industry

How we rate this

Last Mile Dispatch Coordinator – E-commerce at Al Tayer Group rates 1 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Last Mile Dispatch Coordinator – E-commerce is an open job at Al Tayer Group.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in United Arab Emirates.
The job was posted on November 6, 2026.
Seniority: mid.
Applications are handled by Al Tayer Group. Apply on Al Tayer Group

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer ServiceDispatch CoordinationLogisticsIssue Resolution

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where dispatch coordination was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where issue resolution was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Service, Dispatch Coordination, Logistics, and Issue Resolution. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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