Last Mile Manager - PUS - Jumia (Full Time)

Jumia is hiring a Last Mile Manager - PUS - Jumia (Full Time). Level rates it ; you can apply on Jumia.

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On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classes it as a mid-level role.
Jumia has 19 other open roles on Level.
Posted in the last few days.

AI in this role

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

As our Last Mile Manager – Pick Up Stations (PUS), you will lead, scale, and optimize Jumia’s pick-up station network, driving seamless collection experiences for our customers while maximizing operational efficiency. In this role, you will be responsible for defining the end-to-end station footprint strategy, managing station partner and 3PL performance, controlling unit delivery economics, and steering cross-functional initiatives to ensure parcels move swiftly and safely from fulfillment hubs to customer hands.

What you will be doing:

Network Expansion & Footprint Strategy: Spearhead the scale-up and geographical expansion of Jumia’s Pick Up Station (PUS) network and third-party logistics partners, ensuring optimal coverage, accessibility, and capacity in key and emerging markets.
Cost Optimization & Unit Economics: Design and own the end-to-end PUS unit cost strategy, driving down delivery and handling costs while maintaining strict customer experience (CXP) and vendor experience (VXP) benchmarks.
Station Operations & SLA Governance: Oversee daily operations across owned and partner-operated pick-up stations, tracking core fulfillment metrics such as package dwell time, collection success rate, inventory accuracy, and station capacity utilization.
Partner & 3PL Performance Management: Establish strong partner governance, lead regular business reviews, and drive community management across station operators and 3PL vendors to ensure strict adherence to service-level agreements and corporate standards.
Material Handling & Quality Control: Instill a culture of best-in-class package handling and security across all stations, minimizing loss, damage, and process bottlenecks during inbound hub-to-station transfer and final customer pick-up.
Process Transformation & Tech Roadmap: Collaborate with supply chain, logistics, and IT teams to implement workflow improvements and feed operational requirements into the systems/tech roadmap, speeding up station inbound processing and enhancing the customer pick-up journey.
Team Leadership & Talent Development: Manage, mentor, and build a high-performing operations team, setting clear operational targets and nurturing leadership across station supervisors and field teams.

What we are looking for:

Educational Background: Bachelor’s degree from an accredited university in Engineering, Operations, Supply Chain Management, or a related discipline.
Domain Expertise: Minimum of 3–5+ years of hands-on experience in logistics, last-mile operations, station/hub fulfillment, or complex distribution network management. In-depth knowledge of local market logistics operations is strongly preferred.
Network & Strategic Acumen: Proven track record in scaling physical distribution networks, managing third-party operational partners, and executing unit economics/cost-reduction strategies.
Analytical & Process Focus: Strong analytical and conceptual skills with a data-driven approach to solving operational bottlenecks, tracking KPIs, and optimizing workflow processes.
Leadership & Stakeholder Management: Excellent team management capabilities with the ability to influence cross-functional partners (IT, HSE, Central Logistics) and manage external vendor relationships effectively.
Tool Proficiency: Advanced proficiency in Microsoft Office (Excel, PowerPoint) and Google Workspace (Google Sheets, Docs, Drive).

Deadline for applications: 30-11-2026

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential managers

#LI-Onsite

We Offer:

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African e-commerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Please ensure to only apply for jobs with Jumia through our official website. Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.

How we rate this

Last Mile Manager - PUS - Jumia (Full Time) at Jumia rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.