Last Mile Manager – SSD, Sub Same Day

AI in this role

Lead Sub Same Day last mile delivery operations, safety, and route optimization in the São Paulo metro region.

operations-managementlogisticsroute-optimizationteam-leadership

We are looking for a Last Mile Manager to lead Sub Same Day Operations in the São Paulo metro region. This leader will own the On The Road (OTR) area, ensuring ultra-fast deliveries with the highest standards of safety, quality, and cost efficiency.
You will drive network strategy and execution — routing, transportation, process and delivery execution — partnering with Operations, ACES, and Tech teams to build scalable solutions.

Key job responsibilities
• Safety: Own safety culture and compliance across all nodes in the region
• People: Develop and lead Delivery Operations Analysts, driving high performance and engagement
• Operational Performance: Monitor and optimize key metrics with real-time management
• Capacity & Transportation: Size fleet and resources according to forecasted demand, ensuring coverage and cost efficiency
• Route Optimization: Propose improvements in route-length, cycle time, and stop sequencing
• OTR Projects: Lead lane expansion, capacity adjustments, and geographic coverage growth
• Continuous Improvement: Eliminate defects via RCA, implement mechanisms (Gemba, audits, WBR/DBR), and reduce cost per package
• Expansion: Support launches of new SSD nodes in the metro area
• Willing to work during weekends/holidays

A day in the life
As a Last Mile Manager in SSD Transportation, you will work at the intersection of customer promise, transportation capacity, technology, and operations. The role combines strategic with operational execution. You will use data to identify structural opportunities, develop scalable transportation solutions, and work with stakeholders to translate strategy into measurable improvements for our customers and delivery network.

Basic qualifications

- Bachelor's degree or equivalent
- Experience in managing teams
- Experience in a logistics/operations environment
- Speak, write, and read fluently in English at C1 level or above
- Experience working with and influencing senior level stakeholders
- Work flexible schedules including weekends, nights, and holidays

Preferred qualifications

- Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we score this

Last Mile Manager – SSD, Sub Same Day at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.

AI Level 480 to 100
AI Level 360 to 79
AI Level 240 to 59
AI Level 10 to 39

Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

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Skills and AI tools this role asks for

Operations ManagementLogisticsRoute OptimizationTeam Leadership

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where route optimization was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?

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List these exact terms on your resume: Operations Management, Logistics, Route Optimization, and Team Leadership. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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