Lead Engineering Product Manager, Application Synthetics(Hybrid)

This role follows a hybrid work model, with in-office attendance two days a week in the San Francisco office.

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

As part of the Cloud and Enterprise Synthetics team within Cisco ThousandEyes, we’re driving towards an autonomous operations future, where our products go beyond insights to offer clear actions for users to take and even done-for-you experiences. We’re also rethinking how application and network observability will shape up in the AI era and executing with high intention and velocity to meet those evolving customer needs.

You will own the growth and adoption for application synthetics, including an end-to-end strategy and roadmap to deliver new features for user journeys in web applications – all with the latitude to redefine the category and product direction. You’ll collaborate with multiple product stakeholders (AI platform and Splunk) to advance AI/agentic observability for complex, distributed AI applications, and integrated setup and troubleshooting experiences within Cisco Cloud Control – unify configuration, telemetry context, and pre-validated closed-loop actions.

• Drive the product roadmap by ruthlessly prioritizing features using deep customer insights, rigorous market research, and core business objectives

• Collaborate directly with engineering, design, and go-to-market teams to architect and launch scalable, enterprise-grade network monitoring solutions

• Monitor post-launch performance metrics and user feedback loops to relentlessly drive rapid product iteration and long-term platform adoption
• Drive AI-native product execution using AI tools across discovery, requirements, competitive analysis, and launch
  

• Bachelors + 7 years of product management or related experience, or Masters + 5 years of related experience, or PhD + 2 years of related experience
• Experience managing a product portfolio or product across the product lifecycle, including strategy, business case, roadmap, launch, and adoption using defined metrics

• Experience with at least one of the following domains:

• • Networking operations such as detection engineering, triage, investigation, containment, and the tooling and data that supports each

• • Application performance management (APM) and/or observability architectures sufficient to partner credibly with engineering teams

• 1+ year of experience using AI tools or shipping AI features in product experience

• Clear, concise executive communication and the judgment to know which decision belongs in which forum

• Experience delivering outcomes across organizational boundaries, including alignment with teams whose priorities are set elsewhere

• Product experience with application or network observability at any major vendor, for example: Datadog, Dynatrace, Splunk, New Relic, or similar

• Familiarity with AI applications, harnesses, and the emerging observability standards for AI agent traffic

• Experience with industry analyst engagement, including Gartner Magic Quadrant and Critical Capabilities cycles
  

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.