Learning Experience Designer

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Five9 is looking for a Learning Experience Designer to join the Revenue Enablement team and help design learning experiences that help commercial sales professionals build capability, improve performance, and drive business results. 

This role works alongside business leaders, subject matter experts, and experienced learning professionals across the globe to build solutions that support sales enablement initiatives — from needs analysis through evaluation. The right candidate brings a solid instructional design foundation, creativity, and strong organizational skills to deliver learning programs that move the needle on real business outcomes, not just completion counts.

Key responsibilities

 LEARNING DESIGN & DEVELOPMENT

• Design and develop engaging learning solutions, performance support tools, and sales enablement content — for global audiences, with guidance from senior team members.
• Apply instructional design methodologies and adult learning principles — to create impactful learning experiences and build your performance consulting skills along the way.
• Own defined projects and contribute to larger ones across the development lifecycle — from analysis and design through storyboarding, development, implementation, and evaluation. 

NEEDS ANALYSIS & PERFORMANCE CONSULTING

• Support learning needs analyses — and help translate business requirements into effective learning strategies.
• Partner with senior team members as an internal consultant — helping identify performance gaps and recommend learning and non-learning solutions.

MEASUREMENT & CONTINUOUS IMPROVEMENT

• Contribute to measurement and evaluation plans — that assess learning effectiveness and business impact.
• Explore emerging learning technologies, trends, and best practices — and bring fresh ideas into program designs.

CROSS-FUNCTIONAL PARTNERSHIP & PROJECT DELIVERY

• Collaborate with business leaders, subject matter experts, program managers, and fellow learning professionals — to build high-quality solutions.
• Apply project management skills — to deliver assigned work on time and aligned with business objectives.
• Support a collaborative global team environment — that promotes innovation, knowledge sharing, and continuous improvement.

Candidate requirements and experience.

• Bachelor's degree in Instructional Design, Educational Technology, Education, Business, Social Sciences, or a related field is required.
• 2+ years of experience designing and developing learning solutions is required.
• Working knowledge of instructional design methodologies, including ADDIE and adult learning principles, is required.
• Strong written, verbal, and presentation communication skills are required.
• Ability to manage multiple tasks and deadlines in a fast-paced environment is required.
• Experience or demonstrated ability collaborating with stakeholders and cross-functional teams is required.
• Strong problem-solving skills and a customer-focused mindset are required.
• Exposure to commercial, sales, or revenue-generating organizations is highly recommended.
• Familiarity with evaluation methodologies, including the Kirkpatrick Model, is highly recommended.
• Exposure to designing learning solutions for global audiences is a plus.
• Hands-on experience with authoring tools, learning technologies, and digital learning platforms is highly recommended.
• Interest in measuring business impact and learning effectiveness is highly recommended.
• Sales enablement or sales training experience is a plus.

Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Ramon office is required.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Francisco office is required.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.