Líder de Turno (Shift Manager), ATS

Amazon is hiring a Líder de Turno (Shift Manager), ATS. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level lists 21,000+ other open roles at Amazon.
The role was posted within the past week.

AI in this role

The ATS Sorting Center Shift Manager is responsible for leading the day-to-day operations and staff of a designated shift within a single Amazon Sorting Center facility. This position requires a deep understanding of sortation processes, safety protocols, and workforce management to ensure the efficient, reliable, and safe execution of sorting activities throughout the shift. The Shift Manager will collaborate with the Sorting Center Site Manager and cross-functional teams to optimize workflows, address operational challenges, and foster a culture of continuous improvement and employee engagement.

Key job responsibilities
- Oversee the execution of all sortation activities during the assigned shift, including inbound receiving, sorting, and outbound loading, in alignment with the Sorting Center's operational strategy;
- Manage the shift's workforce, including supervisors, equipment operators, and support personnel, ensuring appropriate staffing levels, task assignments, and performance monitoring;
- Implement and enforce safety protocols, including the use of personal protective equipment, operation of material handling equipment, and adherence to established procedures;
- Monitor and analyze key performance indicators during the shift, such as sortation throughput, quality metrics, and safety incidents, to identify opportunities for process improvements and operational efficiencies;
- Collaborate with the Sorting Center Site Manager, Capacity Planner, and other functional teams to address operational challenges, resource constraints, or equipment malfunctions that may impact the shift's performance;
- Lead the implementation of new technologies, automation solutions, and operational best practices within the shift, ensuring seamless integration and employee buy-in;
- Provide ongoing coaching, training, and development to the shift's personnel, fostering a culture of continuous learning, safety, and employee engagement;
- Escalate critical issues or significant deviations from the plan to the Sorting Center Site Manager, proposing solutions and mitigation strategies;
- Maintain accurate and timely documentation of the shift's performance, including labor deployment, productivity metrics, and incident reports;
- Serve as a subject matter expert and representative of the shift's operations, collaborating with other shift managers and the Sorting Center leadership team to drive continuous improvement;
- Stay informed of industry trends, regulatory changes, and best practices in sortation operations and workforce management to enhance the shift's performance.

Basic qualifications

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree or equivalent
- Experience in people management

Preferred qualifications

- Experience with performance metrics, process improvement and Lean techniques
- Experience in English-language communication skills, both written and verbal

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How we rate this

Líder de Turno (Shift Manager), ATS at Amazon rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.