MastercardManager, AI Innovation & Ecosystem Programs (Greater China)
Mastercard is hiring a Manager, AI Innovation & Ecosystem Programs (Greater China) in Singapore, Singapore. Level rates it ; you can apply on Mastercard.
Level's read on this job
- Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
- The posting mentions AI agents, AI safety and program management among its tools and skills.
- Level classes it as a mid-level role.
- Mastercard has 967 other open roles on Level.
AI in this role
Manage AI innovation and ecosystem programs for Greater China, focusing on Agent Pay and AI-powered payment solutions.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, AI Innovation & Ecosystem Programs (Greater China)As Manager, AI Innovation & Ecosystem Programs for Greater China, you will support Mastercard's Agent Pay and AI innovation agenda by driving client engagements, ecosystem partnerships, program execution, solution implementation, and market adoption activities.You will collaborate with internal teams and external partners to identify opportunities, execute pilot programs, develop prototypes and demos, and help scale innovative AI-powered payment and commerce experiences across the market.
This role is ideal for candidates who combine strong program management and stakeholder coordination capabilities with curiosity and practical exposure to AI, emerging technologies, and digital payments.
Key Responsibilities
Client Programs & Delivery
• Support the execution of Agent Pay and AI innovation initiatives across Greater China.
• Coordinate pilot projects, proof-of-concepts, solution deployments, demos, and client co-innovation activities.
• Manage project plans, dependencies, stakeholders, risks, issues, and delivery milestones across multiple concurrent initiatives.
• Track program progress, adoption metrics, business outcomes, and follow-up actions for internal and external stakeholders.
Ecosystem Development
• Partner with Greater China CSC team to co-build working relationships with AI companies, fintechs, merchants, banks, technology providers, startups, and ecosystem partners.
• Identify partnership opportunities that strengthen Mastercard's innovation agenda and accelerate market readiness.
• Support ecosystem events, innovation workshops, industry engagement activities, and partner mapping.
Solution & Prototype Development
• Work with product, engineering, innovation, and sales teams to develop demonstrations, prototypes, and customer-facing solution concepts.
• Support user journey design, payment flow simulation, AI-agent interaction scenarios, and workflow documentation.
• Gather client and partner requirements and translate them into clear solution recommendations, program plans, and delivery artifacts.
Market Intelligence & Innovation
• Monitor market developments in AI, agentic commerce, digital payments, authentication, digital identity, fintech, and digital platforms.
• Provide market insights, partner intelligence, and opportunity assessments to internal stakeholders.
• Support evaluation of emerging technologies and partnership opportunities relevant to Agent Pay and AI-powered commerce.
Cross-Functional Collaboration & Governance
• Partner with Greater China CSC team to coordinate with regional and global teams to align local initiatives with global priorities, standards, and frameworks.
• Maintain program governance, documentation, decision logs, meeting cadence, and stakeholder communications.
• Help ensure initiatives are delivered with appropriate attention to security, privacy, compliance, responsible AI, and risk considerations.
All About You
Must Have
• Proven experience in product management, program management, consulting, digital payments, fintech, AI innovation, technology partnerships, or related areas.
• Strong project management and stakeholder management capabilities, with ability to coordinate across multiple teams and partners.
• Experience working with clients, partners, or cross-functional teams to deliver business or technology initiatives.
• Strong analytical problem-solving, communication, and documentation skills.
• Interest in AI technologies, digital commerce, emerging payment experiences, and client co-innovation.
• Fluent Mandarin and English communication skills, with ability to explain technology concepts in business language.
Preferred
• Experience in payment networks, banks, fintech companies, AI startups, digital platforms, technology consulting, or innovation labs.
• Familiarity with APIs, AI solutions, digital identity, authentication, wallets, tokenization, or payment technologies.
• Experience creating demos, prototypes, customer presentations, innovation workshops, partner roadmaps, or program dashboards.
• Exposure to AI governance, responsible AI, privacy, security, risk, or regulated technology environments.
Success Measures
• Effective execution of Agent Pay and AI innovation programs across clients, partners, and internal teams.
• Strong pipeline of pilots, demos, partner engagements, and ecosystem initiatives.
• Timely program delivery with clear governance, communication, documentation, and measurable outcomes.
• Tangible contribution to Mastercard's positioning as a trusted AI and payment innovation partner in Greater China.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Manager, AI Innovation & Ecosystem Programs (Greater China) at Mastercard rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- How do you think about the risk of an AI system in this kind of role failing silently?
- Tell me about a project where program management was part of your work. What did you do?
- Tell me about a project where stakeholder management was part of your work. What did you do?
- Tell me about a project where product demonstrations was part of your work. What did you do?
- Tell me about a project where partnership management was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: AI Safety, Program Management, Stakeholder Management, Product Demonstrations, and Partnership Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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