MastercardManager, Business Development Support
Mastercard is hiring a Manager, Business Development Support in Bogotá, Colombia. Level rates it ; you can apply on Mastercard.
Level's read on this job
- On Level's scale, this sales role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include Salesforce, Ironclad and sales operations.
- Level classifies it as a mid-level role.
- Level lists 1,000+ other open roles at Mastercard.
- The role was posted within the past two weeks.
AI in this role
Manage end-to-end sales lifecycle processes, deal structuring, CRM governance, and contracting support for the business development team.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Business Development SupportJob Description SummaryThe Business Development Support Manager will play a critical role in enabling the Mastercard Services BD organization by managing end-to-end sales lifecycle processes. This role will act as a strategic and operational partner to Business Development teams, ensuring deal structuring, CRM hygiene, pricing, contracting, and post-sales processes are executed with accuracy, efficiency, and compliance.
The role sits at the intersection of Sales, Finance, and Operations, offering high visibility into deal-making and business performance, while driving operational excellence and enabling revenue growth within Mastercard Services.
Key Responsibilities:
1. Sales Lifecycle Management
• Support BD teams across the full deal lifecycle—from opportunity creation to deal closure and post-sales execution
• Ensure timely progression of opportunities through internal approval workflows
• Act as a central coordinator across Sales, Finance, Legal, and Delivery teams
2. Deal Structuring & Commercial Support
• Partner with BD teams to conceptualize and structure deals aligned with business objectives and pricing guidelines
• Support development of business cases, pricing models, and commercial constructs
• Ensure deal structures comply with internal policies and margin expectations
3. CRM (Salesforce) Governance & Hygiene
• Own creation and maintenance of accurate and complete opportunity records in Salesforce
• Ensure data integrity, completeness, and adherence to CRM standards
• Support pipeline reporting, forecasting, and performance tracking
4. Pricing & Approvals
• Facilitate pricing processes including coordination with Finance and Pricing teams
• Support preparation and submission of pricing approvals and documentation
• Ensure proper documentation of pricing assumptions and approvals in systems
5. Contracting Support
• Coordinate contract creation processes using internal tools (e.g., Ironclad or equivalent)
• Liaise with Legal, BD, and other stakeholders to ensure timely contract execution
• Track contract status and ensure alignment with approved deal terms
6. Post-Sales Support (Revenue & Billing)
• Enable smooth transition from sales to delivery and billing teams
• Ensure accurate setup of deals in billing and revenue management systems
• Support issue resolution related to invoicing, revenue recognition, and client queries
7. Process Improvement & Enablement
• Identify opportunities to streamline sales and operational processes
• Drive standardization and automation across deal support activities
• Develop documentation, playbooks, and training materials for BD teams
Qualifications & Experience
• 6–10 years of experience in Sales Operations, Business Operations, or Commercial Support roles
• Strong understanding of sales lifecycle processes in a B2B environment
• Experience with CRM platforms (Salesforce preferred)
• Exposure to pricing, contracting, and billing processes
• Strong commercial acumen and deal structuring capability
• High attention to detail and process rigor
• Excellent stakeholder management and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with proficiency in Excel and reporting tools
• Problem-solving and continuous improvement orientation
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Manager, Business Development Support at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Also common in sales jobs at this level
Pay
- Typical sales job
- $138k
This posting doesn't list pay. Use the typical sales figure when pay comes up. See sales jobs
Questions you could be asked
- Tell me about a project where sales operations was part of your work. What did you do?
- Tell me about a project where deal structuring was part of your work. What did you do?
- Tell me about a project where pricing was part of your work. What did you do?
- Tell me about a project where contracting was part of your work. What did you do?
- Tell me about a project where crm management was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Sales Operations, Deal Structuring, Pricing, Contracting, and CRM Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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