Manager, Customer Support

AI in this role

Provide technical customer support and field service management for industrial engines.

technical-supporttroubleshootingcommissioningengines

Job Description

Customer Support to clarify technical requirements for all MTU & Detroit Engines and systems.
Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers
Supervise installation and commissioning work for all MTU & Detroit Industrial engines in the region
Conduct, with relevant MTU support groups, Installation and commissioning discussions, pre installation checks for all MTU Engines internally and with OEMs.
Review relevant service information pertaining to all MTU & Detroit Engines Industrial products.
Review PID's , installation reports and travel ravel reports pertaining to commissioning and field service work.
Evaluate all data and reports supplied pertaining to any and all commissioning, breakdown and field repairs on stated application engines.
Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise
Co-ordinate field work and service recovery with local service partners and Distributors.
Provide on-site investigations/troubleshooting in the APAC region when required.
Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
Provide leads and support to Sales Dept.
Coordinates with Failure Analysis Center to carry out FAC as required.
Any other Support Requirement to the region.
Assist diagnosis of problems on other applications if required.

Type of Contract

Permanent

How we rate this

Manager, Customer Support at Rolls-Royce rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Technical SupportTroubleshootingCommissioningEngines

Questions you could be asked

Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where commissioning was part of your work. What did you do?
Tell me about a project where engines was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Technical Support, Troubleshooting, Commissioning, and Engines. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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