Manager, Digital Content Experience

Mable is hiring a Manager, Digital Content Experience in Sydney, Australia. Level rates it ; you can apply on Mable.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions Contentful, Cms and content management among its tools and skills.
Level classes it as a mid-level role.
Mable has 13 other open roles on Level.
Posted in the last few days.

AI in this role

Manage website content experience, user journeys, and customer acquisition for a healthtech platform.

contentfulcms

content-managementseocopywritingdigital-marketing

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care2. We believe in technology as an enabler3. We’re driven by helping customers attain better outcomes
This position is part of the Mable team.
About Mable
Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.
With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year.
By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.
To find out more, visit https://mable.com.au/
About the role
The Manager, Digital Content Experience is responsible for delivering Mable's website experience with particular focus on content governance, user journeys and customer acquisition. The role is the key point of contact for all inbound website update requests, accountable for triaging and prioritising work, and either delivering updates directly or allocating them to the Web Squad for developer and CX resources.Working closely with the Performance & Digital Experience team and wider teams, you'll understand customer and stakeholder needs to write and publish website content that brings customers into Mable from education through to acquisition. This role also ensures Mable's website content delivers SEO/GEO best practice, aligns to performance media needs and supports the CRO experimentation strategy. It champions best-practice digital experience, accessibility and legal compliance, and partners cross-functionally with Mable Marketing functions, the Group Marketing & Comms Hub and Legal.

Key Responsibilties

Own the content experience of Mable's marketing website, with a focus on new user journeys from landing to sign-up and existing customer website journeys.
Write, produce, and publish web pages in the Contentful CMS, incorporating business, legal, brand, and marketing requirements.
Key point of contact for inbound Mable website requests, working with stakeholders to finalise clear briefs, then triage, prioritise and allocate work to Digital Experience or the Web Squad (Developers and CX)
Accountable for on-time, quality delivery of website updates, keeping stakeholders informed of status and timing.
Accountable for content governance and legal compliance across the Mable website, including content standards, page ownership, review cycles, and accurate information.
Partner with the Strategic Search Manager to deliver SEO/GEO/AEO content priorities, including structured, factual content for search engines and LLMs.
Brief the shared service Content Team on Topic Library and Newsroom articles that ladder back up to the Mable website roadmap.
Work with the wider Performance & Digital Experience team to ensure performance landing pages align with media messaging and audience intent.
Monitor, analyse and improve website performance and customer feedback using GA4 and other tools.
Identify, prioritise and implement improvements to website accessibility.
Partner closely with the wider Mable Marketing, Group Marketing & Communications Hub, and Legal to align website content with compliance requirements, brand standards, and commercial goals.
Note: This list is not exhaustive, and you may be assigned other duties as directed by your manager.

Skills, Knowledge and Experience

5+ years of experience in digital content, web production or digital experience, ideally owning a website as a key acquisition channel.
Strong copywriting and UX writing skills, with the ability to make complex information clear, accurate and engaging.
Hands-on CMS publishing experience (Contentful preferred), including building and publishing web and landing pages.
Proven experience running website intake, briefing and prioritisation across multiple stakeholders.
Demonstrated experience in content governance, including standards, page ownership, audits and legal or compliance review.
Solid knowledge of SEO and emerging GEO/AEO practices.
Working knowledge of web accessibility and inclusive content practices.
Strong communication, stakeholder management and time management skills, with the ability to prioritise competing business requests.
Passionate about technology and making a real impact on people's lives.

We’re powered by purpose
We’re Switched On 💡We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.
We’re Bold 📣We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.
We’re One 🤝We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.
We’re Impactful 🌟We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.
Values we share as part of Attain Healthtech
Break New Ground 🧨We simplify care with creativity and bold ideas.
Make It Matter💟We put people at the centre and create impact that improves lives.
Own The Outcome🥇We aim high, deliver excellence and drive results that last.
Our benefits
Power your career ⚡️Learn from industry experts, experienced leaders, and on-the-job opportunities.
Access parental leave 👶Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation. Work with flexibility 🏠We’re a hybrid workplace, balancing time in the office with remote work.
Flexi Leave Days 🌴Get one extra paid leave day per quarter for what makes you happy.
Take a floating public holiday 🫶🏾Acknowledge a significant day your way with family and friends.
Be rewarded 🏆Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
We are one
As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!

How we rate this

Manager, Digital Content Experience at Mable rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Manager, Digital Content Experience is an open job at Mable.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Sydney.
The job was posted on November 3, 2026.
Seniority: mid.
Applications are handled by Mable. Apply on Mable

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Content ManagementSeoCopywritingDigital MarketingContentfulCms

Questions you could be asked

Tell me about a project where content management was part of your work. What did you do?
Tell me about a project where seo was part of your work. What did you do?
Tell me about a project where copywriting was part of your work. What did you do?
Tell me about a project where digital marketing was part of your work. What did you do?
Walk me through how you've used Contentful in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Content Management, Seo, Copywriting, Digital Marketing, and Contentful. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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