Manager - Field Operations

AI in this role

Job Description Summary

The Manager, Field Operations is accountable for Field Operations delivery across international markets. This role combines functional leadership, focusing on delivering high-performing projects and maintain consistent, high-quality outcomes for International, Regional, and Country (I‑R‑C) stakeholders.

The role requires deep expertise in at least one Field Operations capability—Incentive Compensation (IC) Design, IC Operations, or Call Planning & Alignment—along with a strong understanding of end-to-end commercial operations. The incumbent will champion operational excellence, continuous improvement, quality assurance, and technology-driven innovation while fostering a culture of accountability, collaboration, and capability development.

Job Description

Key Responsibilities

Own Field Operations delivery and serve as the key accountability point for stakeholders.
Lead execution, governance, and optimization of Field Operations processes.
Establish quality assurance frameworks and ensure compliance with standards.
Communicate plans, risks, dependencies, and outcomes effectively.
Deliver actionable insights and drive stakeholder follow-through.
Provide thought leadership in Incentive Compensation Design, Incentive Compensation Operations, or Call Planning and Alignment.
Drive capability building, guideline management, and technology adoption.
Support continuous improvement through reviews, retrospectives, and process optimization.
Ensure compliance with governance, audit, and control requirements.
Collaborate with regional, country, and headquarters teams on strategic initiatives and field transformation.

Essential Requirements

6+ years of commercial operations experience within life sciences or pharmaceuticals.
Minimum 3 years of Field Operations delivery experience in a large pharmaceutical organization.
Knowledge of commercial sales and prescription data.
Experience leading cross-functional enablement strategies in global matrix environments.
Strong program and project management expertise.
Track record of scaling operations while maintaining quality and efficiency.
High learning agility and technology adoption capability.
Familiarity with Sales Performance Management platforms.
Experience supporting or leading Artificial Intelligence-enabled initiatives.

Desirable Requirements

Sales Force Effectiveness expertise
Strategic planning and business partnering
Data analytics and insight generation
Stakeholder engagement and influencing
Go-to-market strategy
Cross-functional collaboration
Customer engagement and customer insights
Leadership and people management
Agility and change management

Location

Hyderabad, India (NKC)
Hybrid work model

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model

How we score this

Manager - Field Operations at Novartis scores 28 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.