Manager IFE Operations (UAE Nationals)

Etihad Airways is hiring a Manager IFE Operations (UAE Nationals) in Abu Dhabi, United Arab Emirates. Level rates it ; you can apply on Etihad Airways.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include operations management, vendor management and logistics.
Level classifies it as a senior role.
Level lists 99 other open roles at Etihad Airways.
The role was posted in the last few days.

AI in this role

Manage day-to-day operations, logistics, and vendor contracts for Etihad Airways' in-flight entertainment and connectivity department.

operations-managementvendor-managementlogisticsin-flight-entertainment

Synopsis

Manage the day-to-day operations and logistics of the IFEC department including media and software updates, headset logistics, IFEC vendor management and contract administration.

Accountabilities

•   Create and implement SOPs and manuals for IFEC operations and logistics to ensure adherence to “best practices” and corporate governance.
•   Manage in-flight entertainment and connectivity vendors at EY account manager level on day-to-day basis to ensure they comply with contracted SLAs and take timely action to rectify technical issues.
•   Represent the IFEC department technical and engineering meetings to consult, influence, negotiate and prioritise “guest experience” initiatives.
•   Manage the IFEC department’s operational costs by ensuring all expenses are in line with the approved budgets. Duties include verification of invoices from hardware vendors, creation of purchase orders and goods received notices.
•   Manage IFEC stock, headsets and print collateral supply chain including stock levels, reordering, refurbishment and contract management to ensure adequate items are available for operational needs.
•   Generate timely weekly/monthly financial, technical and stock reports on usage and performance for senior management and ancillary reporting teams. Identify trends and provide immediate corrective action and long-term technical solutions as necessary in consultation with stakeholders.
•   Communicate launch of IFEC programmes and initiatives in a timely manner to all internal and external stakeholders affected.
•   Assist line-manager in implementation of new IFEC product initiatives for current and future fleet including on-site testing and roll-out. Negotiate, adjust and manage programme timelines with vendors and OMPC to meet programme deadlines.
•   Draft training requirements and documentation in coordination with the Service and Delivery teams and ensure effective training of cabin crew on the various IFEC platforms, products and services.
•   Conduct research, benchmarking and IFEC product analysis and help create tender documentation and business cases. This may involve overseas travel and attendance at industry expos and conferences.

Education & Experience

Must have at least five years’ experience in the field of In-flight Entertainment & connectivity (either with an airline or with an IFE supplier/vendor); experience working in cross-cultural environments and media experience an advantage.

Role close date: 10th November 2026

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

How we rate this

Manager IFE Operations (UAE Nationals) at Etihad Airways rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Manager IFE Operations (UAE Nationals) is an open job at Etihad Airways.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Abu Dhabi, United Arab Emirates.
The job was posted on October 27, 2026.
Seniority: senior.
Applications are handled by Etihad Airways. Apply on Etihad Airways

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Operations ManagementVendor ManagementLogisticsIn Flight Entertainment

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where vendor management was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where in flight entertainment was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Operations Management, Vendor Management, Logistics, and In Flight Entertainment. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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