Manager II, ACES, Ops Excellence, Amazon NOW

Amazon is hiring a Manager II, ACES, Ops Excellence, Amazon NOW in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include process improvement, lean manufacturing and audit.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Streamline micro fulfillment center processes using lean manufacturing principles and data evaluations.

process-improvementlean-manufacturingauditoperations-management

Are you a results-driven professional who thrives on improving how work gets done? We are looking for a Manager II to join our Under the Roof (UTR) ACES team within Amazon's Ops Excellence organization. In this role, you will be responsible for streamlining processes and building mechanisms through data and metric evaluation in our Micro Fulfillment Centers (MFCs). You will work closely with ground operations stakeholders to identify quality gaps, remove barriers, and deliver meaningful results. If you are energized by solving problems at their root cause and creating lasting operational improvements, this is the role for you.

Key job responsibilities
- Streamline MFC processes by applying lean manufacturing principles, evaluating data and metrics, and implementing solutions that reduce waste and improve quality outcomes.
- Conduct audits and deep-dive analyses to ensure accuracy, compliance, and reliability of operational processes, using findings to prioritize root cause resolution and corrective actions.
- Build and maintain mechanisms that drive consistent operational performance, partnering with ground operations stakeholders and site leadership to monitor key metrics and close gaps.
- Identify automation and process improvement opportunities, proactively mitigating risks and ensuring consistent service-level performance across MFC operations.
- Collaborate closely with ground operations teams to align on priorities, share data-driven insights, and implement workflow enhancements that improve quality and efficiency.

A day in the life
You start your day reviewing MFC operational metrics and identifying quality trends that need attention. From there, you connect with ground operations stakeholders to align on priorities and share progress on active improvement projects. You spend time conducting process audits, analyzing data to uncover root causes, and partnering with site leadership to implement workflow enhancements. You wrap up by documenting findings and preparing updates for leadership.

About the team
Our UTR ACES team sits within Amazon's Ops Excellence organization and is dedicated to raising the bar on how MFCs operate. We build reliable mechanisms and improve processes that directly impact quality for our customers. Working hand-in-hand with ground operations, our team values collaboration, curiosity, and a genuine commitment to continuous improvement. We are expanding our impact through smarter automation and stronger operational mechanisms, and we want people who are excited to be part of that mission.

Basic qualifications

- Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
- Experience working with cross-functional teams

Preferred qualifications

- Experience defining and implementing process improvement initiatives using data and metrics

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Manager II, ACES, Ops Excellence, Amazon NOW at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Manager II, ACES, Ops Excellence, Amazon NOW is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on September 16, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Process ImprovementLean ManufacturingAuditOperations Management

Questions you could be asked

Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where lean manufacturing was part of your work. What did you do?
Tell me about a project where audit was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?

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List these exact terms on your resume: Process Improvement, Lean Manufacturing, Audit, and Operations Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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