WoltAthens, Greece
1h ago
AmazonPosted 2d ago
L1
Manager II, Operations
Manager II, Operations at Amazon scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.
US, IA, Council Bluffsmidfull-time$70k-$91k
AI in this role
Lead fulfillment center operations, managing safety, productivity, and frontline leadership development.
operations-managementteam-leadershipsafety-complianceprocess-improvement
Key job responsibilities
- Lead and develop a team of frontline leaders and associates, creating development plans, delivering structured feedback, and building a pipeline of talent ready for increased responsibility.
- Own safety performance for your area by modeling protocols, conducting regular gemba walks, analyzing safety metrics, and making real-time decisions that prioritize associate well-being over production targets.
- Drive operational excellence by monitoring key performance indicators, identifying systemic issues, and implementing data-driven process improvements that align with site-level goals.
- Manage shift operations through your frontline leadership team, establishing clear roles, consistent processes, and effective performance-tracking systems that enable results at scale.
- Collaborate cross-functionally with support partners in safety, human resources, and learning to balance department needs, share insights, and support site-wide initiatives.
A day in the life
Your day begins with a review of overnight safety and performance metrics, followed by a pre-shift stand-up where you align your frontline leaders on priorities and address any emerging issues. From there, you spend time on the floor observing workflows, coaching associates, and identifying opportunities to improve quality or throughput. You connect with cross-functional partners to resolve staffing or equipment challenges, then close out the shift by reviewing results and preparing a handoff for the incoming team.
About the team
Our fulfillment operations team is at the heart of Amazon's promise to customers. We move millions of items every day, and we do it by investing in the people and processes that make it possible. Our team values collaboration, continuous improvement, and creating an inclusive environment where every voice matters. We are focused on building the next generation of operational leaders and developing smarter, safer ways to deliver for customers around the world. If you want to lead where it counts, this is the place to do it.
Basic qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, IA, Council Bluffs - 70,000.00 - 90,900.00 USD annually
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A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Operations ManagementTeam LeadershipSafety ComplianceProcess Improvement
Questions you could be asked
- Tell me about a project where operations management was part of your work. What did you do?
- Tell me about a project where team leadership was part of your work. What did you do?
- Tell me about a project where safety compliance was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Operations Management, Team Leadership, Safety Compliance, and Process Improvement. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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