Manager II Program Management, Global Catalog Operations

Amazon is hiring a Manager II Program Management, Global Catalog Operations in Chennai, United States. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include program management, people management and data quality.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Lead a program management team focused on measuring and improving global e-commerce product catalog quality.

program-managementpeople-managementdata-qualityoperations-management

Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

The Amazon product catalog is a set of records; each record being a set of facts describing a physical or digital product. These records are often organized by defined relationships (e.g. variations such as different sizes of the same shoe). Our ability to provide a good product discovery experience and empower our customers to make well informed purchase decisions is dependent on the quality of our product catalog. In a high quality catalog, every product is described with a complete, structured, accurate and correctly normalized set of facts. Every product is represented by a unique record appropriately related to one another.
The Global catalog operations (GCO) team is part of Amazon Selection & Catalog services (ASCS) teams in India focus on leveraging human intelligence, external or internal, to measure and improve the quality of the catalog: Global catalog operations (GCO) charter is to make Catalog engineering programs more effective by providing expert human judgment. Catalog Operations from its inception has been partnering with engineering teams to run programs focused on improving the data quality of catalog in all market places.

We are seeking an experienced people leader to join our rapidly growing team as a Manager II, Program Management. In this role you will build and lead a team of SMEs, auditors and Program Managers responsible for developing insights and eliminating quality defects that affect business metrics. You will own a portfolio of catalog quality programs rather than a single workstream, set the direction and mechanisms your team operates by, and be accountable for the aggregate delivery and business outcomes of the programs under you. As part of this role, you will 1) hire, develop, and lead a team of auditors, SMES and program managers, growing the bench and the capability of the function, 2) own a portfolio of quality programs, prioritizing across competing initiatives and allocating capacity to the highest impact opportunities, 3) set the operating mechanisms, standards, and roadmap that make your team's programs measurable and repeatable, and 4) work collaboratively across partner teams (Science, PMs, Engineering, Business, etc.) and represent catalog quality program management to senior leadership across GCO and partner orgs.

Key job responsibilities
As a Manager II, Program Management you will:

- Build, lead, and develop a team of auditors, SMEs and program managers, owning hiring, performance management, coaching, and career growth
- Own catalog quality programs, setting priorities across competing initiatives and allocating team capacity to the highest impact work
- Establish the operating mechanisms, standards, and roadmap that ensure your team's programs deliver measurable business and operational outcomes
- Be accountable for the aggregate delivery and business/operational metrics of the programs under your team
- Drive quantitative, data-oriented decision making across the portfolio and champion the adoption of technology solutions and process improvements
- Communicate program progress, risks, and results to senior leadership, ensuring transparency and alignment with key business goals
- Identify systemic gaps across process areas and mobilize your team and stakeholders to resolve them
- Serve as an escalation point and senior partner for in-house and customer teams across Science, Engineering, Product, and Business
- Ensure effective risk controls are developed and maintained across programs, with corrective actions that keep commitments on track and minimize losses
- Develop and influence new ideas, establishing procedures and practices that promote long-term, scalable solutions in dynamic environments
- Drive continuous improvement and decision-making strategies across the team and the broader function

Basic qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- 5+ years of team management experience

Preferred qualifications

- Experience implementing repeatable processes and driving automation or standardization
- Experience in data mining, data management, reporting, and SQL queries

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Manager II Program Management, Global Catalog Operations at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Manager II Program Management, Global Catalog Operations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TN, Chennai.
The job was posted on September 17, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementPeople ManagementData QualityOperations Management

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where people management was part of your work. What did you do?
Tell me about a project where data quality was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?

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List these exact terms on your resume: Program Management, People Management, Data Quality, and Operations Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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