Manager, Operations as a Service, North America Supply Chain (NASC)

Amazon is hiring a Manager, Operations as a Service, North America Supply Chain (NASC) in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include team management, process optimization and automation.
Level classifies it as a senior role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Leads a team of associates supporting supply chain operations, process improvements, standardization, and automation.

team-managementprocess-optimizationautomationstakeholder-managementoperations

Amazon is a global technology and operations company serving customers across multiple businesses and geographies. Our teams build and operate scalable solutions across a wide range of functions, with a focus on customer experience, operational excellence, innovation, and continuous improvement. Employees work in a fast-paced environment, partnering across teams and geographies to solve complex business problems and deliver results at scale.
Operations as a Service (OaaS enables the business to deliver products and services to customers across the globe. Our teams manage complex, high-volume processes and continuously improve how work is executed through standardization, technology, data, and automation. The role offers an opportunity to work across teams and geographies, solve operational challenges, and drive improvements at scale.

Key job responsibilities
An OaaS Manager within GSRC typically leads teams of up to 20 associates, including SMEs and ICs supporting broader programs. The role requires cross-geography stakeholder management and collaboration across programs. Key responsibilities include:
• Business & Process Ownership: Own business metrics, process performance, and continuous improvement against defined goals.
• Stakeholder Management: Partner with stakeholders across geographies to understand business priorities, align execution, and deliver agreed business outcomes.
• Process Management: Onboard and stabilize new processes; identify and eliminate root causes of defects through cross-functional collaboration.
• Metrics & Business Reviews: Analyze trends and gaps; provide insights and contribute to WBRs, MBRs, QBRs, and other business reviews.
• Automation & Scaling: Identify and implement process improvements, automation, and scalable solutions; drive adoption across teams.
• SOP & Governance: Establish and maintain SOPs, processes, and tools to ensure consistent execution and performance.
• Talent Management: Set goals, coach and develop associates, SMEs, and ICs, and build functional and leadership capabilities.
• Hiring: Participate in internal and external hiring to build team capability.
• Workforce Management: Ensure schedule adherence and accurate tracking of productive/non-productive time and leave to maintain productivity and utilization accuracy.
• Flexibility to work in 24x7 shift and rotational weekly off

Basic qualifications

- Experience in team management
- Education: Graduate in any discipline.
- People & Stakeholder Management: 3+ years of experience managing teams and partnering with customers and stakeholders to deliver business outcomes.
- Functional Ownership: 2+ years of independently managing a function or process.
- Analytical & Communication Skills: Strong analytical and problem-solving skills with effective verbal and written business communication.

Preferred qualifications

- Education & Experience: Graduate in any discipline with 6+ years of overall work experience.
- Analytical & Communication Skills: Strong analytical and problem-solving skills with effective verbal and written business communication.
- AI/ML & Automation: Working knowledge of AI/ML and experience identifying and implementing AI, automation, or data-driven solutions to improve business processes.
- Additional Qualifications: MBA from a Tier 1/Tier 2 institution; Lean Six Sigma Green/Black Belt; PMP/PRINCE2 certification.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Manager, Operations as a Service, North America Supply Chain (NASC) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Manager, Operations as a Service, North America Supply Chain (NASC) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 9, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Team ManagementProcess OptimizationAutomationStakeholder ManagementOperations

Questions you could be asked

Tell me about a project where team management was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?
Tell me about a project where automation was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Team Management, Process Optimization, Automation, Stakeholder Management, and Operations. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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