MastercardManager, Operations Command Center
Mastercard is hiring a Manager, Operations Command Center. Level rates it ; you can apply on Mastercard.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- The posting mentions Excel, PowerPoint and Word among its tools and skills.
- Level classes it as a senior role.
- Mastercard has 1,100+ other open roles on Level.
- Posted within the past week.
AI in this role
Manages daily operations support functions and command center staff, ensuring network availability and resolving technical issues.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Operations Command CenterJob Overview:Manage and coordinate the daily Operations Support functions for the Kansas City Operations Command Center. Supervision, coaching and development of staff. Shift work required. Shifts are 12 hours, 3-days one week, 4 days the following week (partial weekends) 6am to 6pm.
Major Accountabilities:
•Establish and manage departmental procedures and standards to ensure prompt resolution of network problems and provide the maximum network availability.
•Direct and coordinate the actions taken by department personnel and external technical support groups required to resolve problems in a timely and efficient manner.
•Provide leadership, direction, development, and supervision to staff. Ensure staff has appropriate skills and behaviors. Effectively communicate objectives/expectations and performance results as necessary. Provide technical and advisory support to the staff to insure the development and implementation of performance metrics.
•Provide key data and guidance to senior management for fiscal planning, evaluating financial requirements and meeting financial objectives.
• Assist in identifying needs and the development/implementation of procedures to fulfill departmental responsibilities and participate in financial planning and administration of department. Manage workload within approved manpower and budget guidelines.
•Design and develop reports using Excel, PowerPoint, Word, and Access.
•Provide business knowledge and process enhancements across the entire development/technical lifecycle relative to products and services including, Service Delivery, Customer Implementation, and Service Management.
•Ensure timely and accurate performance communications and process compliance; documenting problem areas and coordinating resolutions, reporting to management as necessary.
•Work closely with development staff and requesters to identify data requirements in the design of new or enhanced performance monitoring systems. •Responsible for Business Continuity Planning for assigned departments.
Education:
•Bachelor’s degree in a technical field or equivalent combination of training experience.
Knowledge / Experience:
•Advanced business knowledge with in a data center environment.
•Advanced knowledge of telecommunications technology and processes.
•Experience managing technical staff in a 24x7 environment
Skills/ Abilities:
•Strong analytical skills with extended experience in database analysis.
•Ability to communicate facts and ideas clearly both orally and in writing.
•Strong PC skills that include Word, PowerPoint, Excel, and Access.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Pay Ranges
Kansas City, Missouri: $122,000 - $207,000 USDHow we rate this
Manager, Operations Command Center at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where operations management was part of your work. What did you do?
- Tell me about a project where team leadership was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
- Tell me about a project where incident management was part of your work. What did you do?
- Walk me through how you've used Excel in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Operations Management, Team Leadership, Process Improvement, Incident Management, and Excel. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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