Manager Operations, Fulfillment & Operations Management

Amazon is hiring a Manager Operations, Fulfillment & Operations Management. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include warehouse management, team leadership and safety compliance.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.
The role was posted within the past week.

AI in this role

Frontline Operations Manager supervising outbound warehouse fulfillment, safety compliance, and team productivity in Mexico City.

warehouse-managementteam-leadershipsafety-complianceoperations-managementcontinuous-improvement

Amazon's MEX1 Fulfillment Center in Mexico City seeks a frontline Operations Manager to lead a team in our Outbound area the part of the warehouse where customer orders are packed, sorted, and shipped. You will supervise a team of 30-80+ hourly warehouse associates, drive daily productivity and quality targets, and ensure every package leaves the building safely, accurately, and on time. This role operates in a fast-paced, high-volume environment where hands-on leadership, clear communication, and a commitment to continuous improvement are critical to success.

Key job responsibilities
- Safety & compliance: Own your team's safety culture. Conduct daily safety walks, ensure all associates follow personal protective equipment and ergonomic standards, and address hazards immediately. Lead initiatives to reduce product damage and shipping defects.
- Shift management: Plan and assign work across your team to meet daily volume targets and shipping deadlines. Monitor real-time performance dashboards, adjust staffing levels, and reassign resources to close productivity gaps during your shift.
- Quality assurance: Audit packing accuracy, labeling compliance, and truck-loading standards. When defects arise, identify the root cause and implement corrective actions on the same shift.
- People leadership:Supervise, coach, and develop a team of hourly warehouse associates. Manage attendance, schedules, and timesheets. Conduct regular one-on-one conversations focused on strengths, development goals, and career growth.
- Hiring & onboarding: Participate in recruiting and interviewing to build a high-performing team. Design onboarding plans that accelerate new hires' learning and integration.
- Communication: Run daily pre-shift meetings to align the team on priorities and safety reminders. Write clear shift-handoff reports and present operational updates to senior leadership.

- Process improvement: Identify opportunities to improve tools, workflows, and standard operating procedures. Participate in structured problem-solving events to eliminate waste and improve efficiency.
- Cross-functional collaboration:Coordinate with receiving, inventory control, and transportation teams to ensure a smooth end-to-end order fulfillment flow.

A day in the life
You start your shift by reviewing the daily plan: expected order volume, available headcount, and shipping deadlines. In a quick pre-shift meeting you align your team on priorities, safety reminders, and quality focus areas. Throughout the shift you walk the warehouse floor observing packing stations, checking throughput, and coaching associates in real time. When a shipping deadline is at risk, you reallocate labor, remove bottlenecks, and communicate the recovery plan to your manager. You hold brief one-on-one conversations with associates about their performance and growth. At the end of the shift you hand off key metrics and open issues to the incoming manager. Your key stakeholders are the associates on your team, the senior manager you report to, and the downstream transportation network that depends on accurate, on-time shipments.

About the team
The MEX1 Outbound Operations team is responsible for the final stages of order fulfillment — packing, sorting, and shipping customer orders from one of Amazon's largest fulfillment centers in Mexico City. We operate in a high-volume environment where every unit matters. Our culture values ownership, speed of action, delivering results, and building trust. We put safety above everything, invest in our associates' development, and continuously raise the bar on quality and efficiency. You will join a team that is passionate about delighting customers while building a great workplace.

Basic qualifications

- 1+ years of employee and performance management experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
- Bachelor's degree or equivalent
- Experience in English-language communication skills, both written and verbal

Preferred qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience
- Experience with six sigma tools and Lean techniques
- MBA, or Master's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Manager Operations, Fulfillment & Operations Management at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Manager Operations, Fulfillment & Operations Management is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in MX, MEX, Cuautitlan Izcalli.
The job was posted on October 23, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Warehouse ManagementTeam LeadershipSafety ComplianceOperations ManagementContinuous Improvement

Questions you could be asked

Tell me about a project where warehouse management was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where safety compliance was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where continuous improvement was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Warehouse Management, Team Leadership, Safety Compliance, Operations Management, and Continuous Improvement. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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