MastercardManager, Partner Success – Security Solutions
Mastercard is hiring a Manager, Partner Success – Security Solutions in Singapore, Singapore. Level rates it ; you can apply on Mastercard.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- The posting mentions b2b, partner management and fraud prevention among its tools and skills.
- Level classes it as a senior role.
- Mastercard has 1,100+ other open roles on Level.
AI in this role
Manage strategic B2B security and fraud solution partners to drive adoption, engagement, and revenue growth.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Partner Success – Security SolutionsOverviewMastercard Services leverages the company’s unique data, analytics, technology, and expertise to help customers grow, optimize performance, and manage risk. It delivers solutions across areas like fraud and cybersecurity, customer acquisition and engagement, open finance, and business insights—making commerce smarter, safer, and more personalized through data‑driven products and advisory capabilities. One of our strategic objectives is to diversify our revenue via new distribution pathways, including through Partners. As such, we are increasing our focus around Partner Success to support the growth of both our partner and MA revenue.
We are seeking an experienced Partner Success Manager to effectively manage a portfolio of strategic B2B partners who utilize multiple Mastercard services products or solutions to mitigate risk and prevent fraud. The Partner Success Manager will support partners throughout the onboarding process, provide ongoing relationship management, and drive revenue growth through expansions and strategic initiatives. This individual will serve as a partner advocate within a matrixed organization.
The Role
1. Performance, Insights & Governance
Monitor partner performance, product adoption, usage, satisfaction, service levels, and revenue outcomes; identify risks and opportunities using partner feedback and operational data.
Use monitoring, troubleshooting, and analytical tools to synthesize actionable insights, guide decisions, and support future growth.
Establish a consistent governance cadence, including executive-ready quarterly business reviews, performance reporting, action tracking, and escalation management.
Maintain market and addressable-opportunity insights to inform partner plans, prioritization, and strategic recommendations.
2. Cross-Functional Partnership
Serve as the primary relationship lead for a diverse portfolio of strategic B2B partners using multiple Mastercard Security Solutions products globally, most notably, in AP
Ensure a disciplined transition from Business Development to ongoing partner management, accelerating onboarding, speed to first revenue, product implementation, and scalable adoption.
Align partner plans with broader Mastercard account strategies, particularly where end customers are supported by Customer Account Management or other Customer Success teams.
Partner with Marketing to develop collateral, resources, portal content, events, customer summits, and thought leadership that strengthen partner engagement and enablement.
3. Growing the Business and Partner Advocacy
Develop and execute joint growth plans that expand partner relationships, increase product adoption, and grow volume and revenue across existing and new opportunities.
Drive successful renewals and identify expansion opportunities across new products, use cases, end customers, and markets, including Mastercard-influenced opportunities.
Engage regularly with partner stakeholders, including senior and C-suite leaders, to communicate value, review business results, resolve concerns, and advance shared priorities.
Represent the voice of the partner internally, translating feedback and market needs into actionable recommendations that improve Mastercard products, services, and partner experience.
Champion Partner Success best practices and contribute to internal initiatives that strengthen service quality, scalability, and partner outcomes.
All About You
Experience in partner success, product management, consulting, or related roles, with a track record of delivering measurable outcomes
Experience working in partner-led or ecosystem models, with an understanding of indirect customer engagement
Proven success improving retention, increasing adoption, and identifying growth opportunities with channel partners
Proven ability to ideate and co-create new solutions with our Partners
Collaborative, proactive leader who builds strong relationships and contributes to a high-performing culture
Strong communication and storytelling skills, translating complexity into clear, executive-ready narratives
Strong data fluency, with experience using analytics and AI-driven insights to inform performance and strategy
Ability to define success metrics, interpret partner and customer signals, and translate insights into scalable actions
Customer-centric mindset with a focus on scalable, innovative solutions
Proven ability to influence and collaborate across Product, Sales, Marketing, and Customer Success in a matrixed environment
Excellent analytical and problem-solving capabilities with a data-driven approach
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Manager, Partner Success – Security Solutions at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where b2b was part of your work. What did you do?
- Tell me about a project where partner management was part of your work. What did you do?
- Tell me about a project where fraud prevention was part of your work. What did you do?
- Tell me about a project where cybersecurity was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: B2b, Partner Management, Fraud Prevention, Cybersecurity, and Data Analysis. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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