Manager, Program Management, Amazon Business Operations & EF Analytics

Amazon is hiring a Manager, Program Management, Amazon Business Operations & EF Analytics in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
Tools and skills the posting cites include AI And Analytics, program management and operations management.
Level classifies it as a senior role.
Level lists 21,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

Manager leading delivery experience for Amazon Business operations while directing the AI and analytics charter for external fulfillment.

ai-and-analytics

program-managementoperations-managementteam-managementcross-functional-leadership

AB IN addresses a massive $109 B B2B procurement opportunity, with the enterprise segment (CPS) representing $76B across ~100K customers—yet online penetration remains below 2% (expected to reach 5% by 2030). IN AB Operations is executing an ambitious 2026 plan to build India's most reliable and efficient B2B delivery network through targeted operational interventions: leveraging dedicated 3P B2B carriers for enterprise fulfillment, optimizing and scaling the AWIPL 3P FC network for B2B-specific selection, and enhancing core AMZL capabilities for commercial address deliveries. Without these foundational investments, AB cannot meet the differentiated service expectations that enterprise customers require. We are looking for an exceptional leaders who leads the Delivery experience for AB from Operations and also leads Analytics & AI charter for the broader External fulfillment org. This is a people manager role

Key job responsibilities
1. To partner with AB Business to define the right DEX and provide partnership as the Operations Leader for the same
2. To maintain engagement with partner teams, AB Ops has organized fortnightly internal reviews, MBRs with AB Business, and QBRs with INOPS and Business leaders.
3. Help find solutions for the unique DEX requirements for AB and champion the same across Operations team. Also tactically address day to day operation challenges faced by AB Business to protect CX
4. Lead the AI & Analytics charter for broader External fulfillment & 3P org and the lead the BA team.

Basic qualifications

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- Experience managing, analyzing and communicating results to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Manager, Program Management, Amazon Business Operations & EF Analytics at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Manager, Program Management, Amazon Business Operations & EF Analytics is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 28, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementOperations ManagementTeam ManagementCross Functional LeadershipAI And Analytics

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where team management was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Walk me through how you've used AI And Analytics in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Program Management, Operations Management, Team Management, Cross Functional Leadership, and AI And Analytics. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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