Manager, Program Management , Relay Marketing - Relay Product Insights

Amazon is hiring a Manager, Program Management , Relay Marketing - Relay Product Insights in Bellevue, United States. It pays $127k-$172k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this marketing role: aI is not part of the work.
Level classes it as a senior role.
Amazon has 21,000+ other open roles on Level.
Posted in the last few days.

AI in this role

At Amazon, our vision is to become the most customer-centric company on earth. Achieving this goal requires ensuring we continue to work with carriers who are good actors and share this same vision. A key way we do this is through knowing and verifying our carriers, their business, and other relevant information.

The Relay Product Insights in Relay Product and Tech (RPI) team is looking for a Manager, Program Management to join the team. Our team leverages Pendo, a 3P tool, to increase visibility of Carrier, Driver and Operator behavior on product, as well as enhance user experience and drive product adoption through various features including in-app communications, engagement analytics, user sentiment collection and guided workflows. RPI enables stakeholder teams to leverage Pendo functionality without extensive learning curves, allowing tech teams to focus on their core mission of building features, products, and programs.

Key job responsibilities
• Create strategy, vision and determines Pendo requirements for the various team initiatives.
• Act as the functional Pendo SME and is responsible for assisting with application onboarding and feature socialization across stakeholder teams.
• Collaborate and participate in Pendo's design partner programs, betas and providing Amazon feedback on feature iterations to ensure they meet Amazon's requirements.
• Manage the team of Digital Content Leads, who act as Centre of Excellence to deliver Pendo capabilities and Operations across.
• End-to-end ownership of requirements gathering, documentation, planning, and implementation of cost-effective solutions for Amazon transportation network.
• Communicate and collaborate cross-functionally across multiple teams in operations, technology and planning to define strategic roadmaps while keeping the impact of the solution to all stakeholders in mind.
• Create and implement data driven improvements to Amazon's transportation network that deliver flexible and efficient products for our customers.
• Dive deep and conduct root-cause analysis using data, and create metrics-driven, actionable, and sustainable solutions for the future.
• Monitor KPI’s across nodes and analyze their drivers to determine the level and type of engagement required based on the risk to customer experience and utilization of technology.
• Responsible for career management and development of direct reports.

Basic qualifications

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- Experience managing, analyzing and communicating results to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 127,200.00 - 172,100.00 USD annually
USA, WA, Bellevue - 127,200.00 - 172,100.00 USD annually

How we rate this

Manager, Program Management , Relay Marketing - Relay Product Insights at Amazon rates 36 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Manager, Program Management , Relay Marketing - Relay Product Insights is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $127k-$172k a year.
The role is based in US, WA, Bellevue.
The job was posted on October 28, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon