Manager, Retail Operation

Position Summary

Role and Responsibilities

Division Overview

The Samsung Electronics America Retail Division is a growing and best-in-class organization within Samsung worldwide. We continue to challenge the existing retail models and processes to make this team the home for talented, driven, and creative professionals, who want to be on the front lines of consumer electronics sales. Our team relishes the opportunity to push Samsung’s retail capabilities to be the new paradigm for consumer engagement. With our partnerships with the top consumer electronics retailers and its own experiential sites, the SEA Retail Division is delivering a consumer experience to maximize both sales and consumer satisfaction.

If you are an individual who looks forward to finding opportunity in the challenges of building the best and most effective retail experience, then Samsung Electronics America’s Retail Division has a fulfilling home and work family for you.

Role & Responsibilities

Reporting to the Senior Channel Manager, the Manager of Merchandising Operations acts as a strategic project manager, ensuring the flawless implementation of retail displays, experiences, and product launches within a key carrier partner. This individual will be responsible for the successful go-to-market planning, execution, and maintenance of Samsung’s mobile category initiatives and will be instrumental in positioning Samsung as a leader by delivering a best-in-class shopper experience through seamless cross-functional collaboration and meticulous project oversight.

Skills and Qualifications

Position Objective

• Lead the end-to-end project management of all in-store merchandising initiatives, including new product launches, seasonal campaigns, and experience updates.
• Develop and execute comprehensive project plans for the deployment of display units, visual merchandising, device security, and retail graphics across multiple store layouts.
• Serve as the central point of contact, building and maintaining strong relationships with cross-functional partners, including Sales, Product, Marketing, Finance, Supply Chain and external vendors, to ensure alignment and successful outcomes.
• Proactively manage project risks and navigate ambiguity, making informed recommendations to keep projects on track and aligned with business objectives.
• Communicate project status, strategy, and execution plans effectively to key stakeholders, including field sales teams, carrier account teams, and leadership.
• Manage the internal budget approval process, navigating workflows to secure project funding and lead the operational execution of all project initiatives
• Track and analyze key performance indicators (KPIs) to measure project success and return on investment (ROI), providing insights for future initiatives.

Minimum Qualifications & Desired Characteristics

· Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience.

· 5+ years of demonstrated success in project or program management, preferably within a retail, wireless, or technology-focused organization.

· Proven ability to manage complex projects with multiple dependencies, delivering results on time and within budget.

· Highly organized and detail-oriented, with a talent for managing intricate project schedules and timelines.

· Adept at dealing with ambiguity and thriving in a fast-paced, dynamic environment; able to adjust to evolving business priorities and customer needs.

· Strong business acumen with experience working within budgetary guidelines and understanding financial implications.

· Proficiency in project management tools and business applications, including spreadsheets (Excel) and presentations (PowerPoint).

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The salary range for this role is expected to be between $[XX,XXX] and $[XX,XXX]. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.