StripeManager, Risk Operations Technology Programs
Stripe is hiring a Manager, Risk Operations Technology Programs. Level rates it ; you can apply on Stripe.
Level's read on this job
- On Level's scale, this role is Works on AI ●●●○: the daily work is on AI products, without building the model.
- Tools and skills the posting cites include program management, technical infrastructure and risk management.
- Level classifies it as a senior role.
- Level lists 720 other open roles at Stripe.
AI in this role
Lead a team of engineering program managers delivering technical infrastructure and AI-driven risk operations tooling.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Risk Operations Technology Enablement team sits within the Risk Operations org and is responsible for partnering across Risk teams to shape the technical infrastructure that enables us to scale our Risk operations and achieve our dual goals of preventing bad actors from exploiting Stripe’s systems and delivering an exceptional user experience for legitimate users. More specifically, our team partners with Risk product and engineering teams to identify, scope, prioritize, pilot, and roll out technical infrastructure and tooling improvements to protect Stripe and serve our users. From the application of AI to our reviews, to agent diagnostic and resolution tools, to review and support case routing, to our user-facing risk support surfaces, our team’s mandate is expansive and a major lever in both protecting Stripe and its users from risk as well as improving the user experience.
What you’ll do
You’ll lead and develop a high-performing team of Engineering Program Managers who deliver technical programs with step-change impact for Stripe. You’ll build strong partnerships and operating mechanisms with Risk Engineering and Product, co-develop the strategy for Risk’s technical infrastructure grounded in a deep understanding of the Risk technology stack, and own mission-critical technical processes (e.g., Risk Ops tooling-stack prioritization).
Responsibilities
- Shape and drive alignment on Risk Operations’ technical strategy that enables us to achieve our ambitious top-line goals
- Partners cross-functionally across Risk (eng, product, operations) to set and execute against our technical roadmap
- Coach a team of high-performing, engineering program managers to effectively lead technical programs; this includes providing consistent coaching, setting vision and goals, holding the team to a high-bar, fostering a strong team culture, and leading hiring efforts when relevant
- Occasionally personally help drive a small number of the most critical technical programs when their strategic importance, complexity, or ambiguity calls for direct senior influence
- Evolve the team structure, strategy, functions, and roles and responsibilities to continuously meet Stripe’s evolving business needs
- Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of experience managing program managers who lead complex, cross-functional technical programs
- Experience partnering directly with product and engineering teams throughout the product development lifecycle and/or go-to-market
- Sufficient technical proficiency to clarify architecture, trade-offs, dependencies, and risks, enabling Engineering and Product leaders to set informed technical direction
- Excellent analytical skills; you digest complex information and make recommendations
- Very strong written and verbal communication skills, building strong relationships with stakeholders, teams and senior leaders around the organization
Preferred qualifications
- Experience working in financial risk and compliance and/or at comparable tech companies
How we rate this
Manager, Risk Operations Technology Programs at Stripe rates 60 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where program management was part of your work. What did you do?
- Tell me about a project where technical infrastructure was part of your work. What did you do?
- Tell me about a project where risk management was part of your work. What did you do?
- Tell me about a project where cross functional leadership was part of your work. What did you do?
- Tell me about a project where tooling strategy was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Program Management, Technical Infrastructure, Risk Management, Cross Functional Leadership, and Tooling Strategy. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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