NubankStaff Product Operations
Nubank is hiring a Staff Product Operations. Level rates it ; you can apply on Nubank.
Level's read on this job
- On Level's scale, this role is Works on AI ●●●○: the daily work is on AI products, without building the model.
- Tools and skills the posting cites include AI strategy, product operations and program management.
- Level classifies it as a senior role.
- Level lists 97 other open roles at Nubank.
- The role was posted in the last few days.
AI in this role
Staff Product Operations lead driving the company-wide AI transformation strategy, portfolio, and operating rhythm.
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
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Team context
The AI Transformation Office (AITO), part of AI Core, is Nubank's central office driving the company-wide AI transformation. We orchestrate all of the AI workstreams — including function transformation, infrastructure, AI risk, AI cost and communications — and work directly with Nubank's management team and senior leaders across the company.
About the role
You join a small core team as the person who brings the outside view: first-hand experience of how an AI plays a key role at a company that is further along. You'll use it to shape where Nubank's transformation goes next, decide which AI solutions we build or buy, and structure how progress reaches the management team — while staying hands-on enough to unblock the initiatives that matter most.
Impact: you will shape the direction, reach and quality of Nubank's AI transformation.
What you'll do
Shape Nubank's AI strategy with industry learnings. Bring what worked and failed at top players to define where Nubank goes next — what to double down on, what to stop, how to sequence it, and which operating model fits.
Define our AI solutions portfolio. Map the AI solutions we have internally and support build-vs-buy calls — which tools, harnesses and context layers Nubank should build in-house versus source externally — and shape the scope of the ones we build.
Own the management team narrative. Structure what goes to Nubank's management team every week — turning signals from every workstream into a clear picture of progress, risks and the decisions needed.
Define what success looks like. Set ambitious targets for our AI initiatives and the KPIs, measures, and mechanisms that show whether they are actually delivering impact.
Unblock critical initiatives. When something is stuck, go into the team, understand the blocker and resolve it — across functions, without formal authority.
Run the operating rhythm. Lead weekly workstream sessions with initiative owners on gaps, ETAs and resourcing; connect cross-workstream dependencies and escalate risks early.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
How we rate this
Staff Product Operations at Nubank rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where ai strategy was part of your work. What did you do?
- Tell me about a project where product operations was part of your work. What did you do?
- Tell me about a project where program management was part of your work. What did you do?
- Tell me about a project where cross functional leadership was part of your work. What did you do?
- Describe a typical day in a role like this one: which parts run through AI directly?
Adapt your resume
- List these exact terms on your resume: AI Strategy, Product Operations, Program Management, and Cross Functional Leadership. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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