Manager, SMB Sales

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

Essential Responsibilities:

• Lead functional projects and programs that drive business or process improvements.
• Identify issues and recommend best practices based on specialized expertise.
• Partner with cross-functional teams to analyze business trends and implement solutions.
• Contribute to the development and execution of strategic initiatives within the sales function.
• Monitor and evaluate the effectiveness of sales processes and make recommendations for enhancements.

Minimum Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

German language skills

• Business proficiency in German is preferred to support effective communication and collaboration with German-speaking sales teams and regional stakeholders.

Lead, Coach and Inspire Sales Talent

• Sales leadership: Bring genuine sales credibility to the role. You know how to sell, and you use that skill to coach Team Leads and reps on deal strategy, objection handling, and pipeline management, not just to review their numbers.

• Rep capability: Take ownership for whether reps on the floor are actually capable of doing the job. Use the Team Lead and Performance Specialist layer to get there, and treat the job as unfinished until the rep population is genuinely improving.

• Inspiring performance: Motivate reps to want to perform, not just measure whether they do. Build a team culture people want to be part of, working through Team Leads and Performance Specialists to make that real on the floor every day.

• Developing leaders: Invest in the growth of Team Leads and Performance Specialists as leaders in their own right. Understand their development needs, challenge them to grow, and build a layer that can run rep performance well without constant direction.

Drive Commercial Performance and Reporting

• Data fluency: Read and present team performance data, including pipeline, conversion, ramp, and headcount, confidently and without relying on others to prepare it.

• Capacity planning: Track headcount against pipeline targets and ramp timelines, flagging risk to leadership before it affects performance.

• Strategic feedback: Give PayPal leadership evidence-based input on what is and is not working, drawing on patterns from the ground.

Build Stakeholder Relationships

• Executive presence: Present to senior PayPal leadership and country GMs with clarity, translating operational performance into a clear narrative.

• Cross-functional relationships: Build strong working relationships with Sales Leaders, HR, Enablement, Marketing, and the vendor organisation to drive shared accountability.

• Ground-level visibility: Run regular touchpoints and skip-levels to stay connected to what is actually happening on the floor, not just what is reported up.

Own the Operating Rhythm

• Rhythm of business: Own the weekly update, monthly GM cadence, and structured check-ins with Team Leads and Performance Specialists, keeping the operating rhythm consistent and disciplined.

• Ownership and resilience: Take full accountability for regional performance and lead recovery when things are not working. Stay composed under pressure, act ahead of being asked, and bring solutions rather than problems to leadership.

• Continuous improvement: Seek out feedback and apply it, championing change rather than defending the status quo, and creating space for your team to do the same.

Subsidiary:

Travel Percent:

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.