Manager, Solution Engineer (Onsite Plano,TX)

Position Summary

Role and Responsibilities

Key Responsibilities

• Solutions Architecture & Technical Support
  • Serve as the Subject Matter Expert (SME) for Samsung Hospitality Televisions and software solutions (e.g., Lynk Cloud), as well as other Samsung Digital Signage Solutions.
  • Provide pre-sales engineering support to internal team, system integrators, and end customers.
  • Assist system integrators and end customers in optimizing the usage of hospitality TVs and software solutions, including customization and integration with existing systems.
  • Address technical issues related to Samsung B2B display solution products across North America.
• Partner Management
  • Manage relationships with System Integration Partners in the hospitality and healthcare sectors, focusing on product validation, feature requests, and market insights.
  • Collaborate with device and solution providers to expand the reach of Samsung displays and solutions.
• Demo, Training & Event Support
  • Maintain and demonstrate portfolio of Samsung displays and solutions at Samsung Connected Experience Center
  • Provide product and solution trainings to partners and customers.
  • Manage Test Lab and conduct evaluations on new product readiness, support solution certifications, conduct interoperability testing, and test partner solutions.
  • Deliver training sessions and demonstrations to internal sales teams, partners, and customers.
• Additional Responsibilities
  • Be available for after-hours work to coordinate with international counterparts.
  • Travel domestically and internationally as required.

Skills and Qualifications

Qualifications & Requirements

• Education:
  • Bachelor's degree in Computer Science/Engineering, or Electrical Engineering
• Experience:
  • 6 years of experience in solution engineering or similar role in the hospitality vertical.
• Technical Expertise:

• • Have technical knowledge of the programming languages and various other operating systems – HTML, JavaScript, jQuery, Node, Python, etc

• • Strong understanding of IT systems, IP networks, hospitality televisions, and the hospitality industry.
• Soft Skills:
  • Exceptional presentation, interpersonal, and communication skills (oral, written, and non-verbal).
  • Proficiency in Microsoft Office Suite and Salesforce.
• Travel & Flexibility:
  • Willingness to travel frequently and adapt to unplanned business trips.
  • Proactive, flexible, and adaptable personality.
• Work Ethic:
  • Self-starter with a business/task/project-oriented mindset; ability to see tasks through to completion.

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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